Computer turned up and did not work. Spent ages on phone and was eventually told to return it to them. Once they had it back I was then told that they no longer had the model and I could have a refund or pay to upgrade to the next model or have a different make/spec, I could not get the computer replaced even though it was under warranty. I asked for a refund. Next week I had a new computer sent to me and checking my credit card found that they had not returned my money. Was told I could have money back when they had computer back from courier. Did eventually get a refund but £2 less that they originally billed me. GAVE UP and just accepted the loss as could not face dealing with them ever again.