2nd attempt to order. On the first attempt the website timed out during the payment processing. The payment went through but no order was created. I had to wait all weekend to get a refund and was told the item I ordered could not be held for me, while the money transferred back into my account for me to make re-payment. No compensation or attempt to offer me an alternative was given. I was very lucky the item was not out of stock by the time I came to re-order. Staff on the phone were very helpful, however ebuyer's company policy is awful regarding ordering mistakes. Treat your customer better!