I have had some credit in my account for some months. Today I placed an order and it was very confusing trying to work out how to get the credit on my account deducted from my new order. I talked to customer service's using the online help. They told me after asking a manager, that the order will go through as normal and not show my credit BUT the credit will come off. This did happen but was not clear, I had to click on my payment at the total amount but the actual amount taken from my credit card was less the money owed to me. It would be nice on the order page to see the credit amount and have it deducted with the actual order before clicking on the PURCHASE link.
3 years ago
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