I ordered expensive ink cartridges for my printer which I desperately needed for my printer since I had run out of it. The parcel never arrived. Ebuyer claimed that it was delivered and said someone under my name had signed and accepted it. But I never received it and I was out of the flat. One week later, they claimed that the parcel has now gone 'missing' and that I had to sign a declaimer form and wait for a replacement. I had to keep ringing Ebuyer as they wouldn't update me on the situation. After several requests, they refused to compensate or offer a discount on the order. They refunded the delivery costs which I thought was the very minimum they had to offer considering their delivery was a fiasco. It was my first purchase with Ebuyer and I will never buy it from them again. Awful, awful customer service.