I have to place order twice as after a week of info I have got from the email have been sent to me is that my order has been processed. after a week it turned out that order had been actually cancelled with no valid reasons. I have checked with my bank and they said that no transaction has bounced back as it was no attempt to even debit my account. I found customers service unhelpful as they couldn't answer my questions. After a week of waiting . I had to place an order again which costed me 20 pounds extra to what I have originally placed. I understand that it is an online service but customers service should take more ownership of contacting customer in case something is wrong. This is the last time I shop with buyer.