The use of 0871 is a slap on the face to customers wishing to support the company.
The request for a date of birth is unnecessary when placing an order and will be used against the customer to ask a 'security question' so that it extends the length of call for the company to gain more on-line revenue.
A revolting attitude. Who do the directors think their boardroom salaries, the customers of course.
cc. BBC Watchdog
11 years ago
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