My greatest gripe with ebuyer is the payment processing system and the delivery system. For some reason it does not save the address correctly if the screen is refreshed, you need to have a save button on the screen. For example I am using my home address as the billing address and my godparents as the delivery address, because there is someone home there. You system picks the delivery up as my billing address and I change it, but when I had to refresh because it was going to the wrong place, it had not stored the changes to address. I get that you have a driver who makes the delivery on the same day that you put the dispatch out, however it looks rather inefficient if you take 4 working days to dispatch an order because it has 5 working days free delivery. You leave the customer in a worried state of unknowing, you should be giving a dispatch date asap, and then an eta, that would look super cool. Instead you are coming across as a half assed company that only processes the order when it feels like it. In the past I have had to chase up orders.