I have spent over 3 hours ordering an item on this website. Admittedly I am 64 and this is the first time I have bought anything from an online supplier. However, I rang up in desperation after 30 minutes, and was told that I could not buy the laptop I wanted over the phone - it had to be via the computer, using the shopping basket icon "at the top right of my screen". I have still to see this phenomenon. After wandering around the website for ages, I eventually did see the word "basket", and was able to load the Asus X551CA (6GB RAM, 1TB HDD) into my basket. I checked my basket, and discovered I had ordered an Asus X551CA (4GB RAM, 500GB HDD). This should have been priced at £279, but instead was priced at £349, the price given for the higher spec computer I wanted. I could find no way of changing my order, so I tried to arrange for an immediate return. Again, wandering around the website eventually brought me to find the info that I hadn't ordered anything after all. The process of ordering second time round was quicker. and I suppose I must have learned the foibles of the website, but I am most unlikely to use this supplier ever again!!!!