I placed an order online, I received an order acknowledgement and waited for my goods to arrive on the specified day 1st June. As today is 3rd June and the goods have not turned up I rang to chase them. Customer service could not see why I was annoyed as they thought it was normal practice for one to order goods and get an acknowledgement and then have no further notification that the order had not gone through even though it stated "order placed" on the acknowledgement. Apparently it was my fault for not checking back with the site constantly to watch my order be downgraded to a "quote". I had no correspondence to say this was just a quote, even though I supplied payment details and I had no acknowledgement to say that my order would not actually be delivered on 1st June. Very poor customer service, never experienced a worse online and offline experience.