Purchased the optional gadget cover on Tescos backpacker travel insurance for my son at quite a significant extra fee which is underwritten by Citymain Administrators Ltd. A few months into the trip he lost his Apple watch 7 in the sea when swimming. Hidden well away from the headline benefits of their gadget cover is the usual insurance very small print that states only gadgets bought new and have a receipt can be claimed. First of all not many of us keep receipts and quite a few of us buy from online sites such as eBay when items can be as new, never used and only a few weeks old (as my Apple watch was) from private sellers, in this case it was even registered by us on our Apple account so all above board and genuine. But no, THESE ARE NOT COVERED, even though proof of item purchase, age, serial number and purchase price can be supplied to them. So yet again, buyers beware of insurance small print and their get out of paying small print. I will be raising this as a complaint with them and if that fails, with the Financial Ombudsman Service. Sometimes trying to do the right thing for peace of mind doesn’t work!
1 year ago
Citymain Administrators Ltd has a
2.0
average rating
from
7
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