DO NOT USE. AVOID. WASTE OF MONEY, TIME AND EFFORT. Citymain Administrators Ltd is the company who look after Insurance2go's mobile phone and gadget insurance schemes. Insurance2Go provided me with a FAULTY replacement device. After contacting customer support at CityMain to flag the issue, I was told me that the 'new' device would have a one year manufacturer warranty. However, this was not the case. After several trips to Apple I have found out that the device was actually bought in 2021 and therefore the manufacturer warranty expired in 2022 - long before I had even submitted my claim for the new device. I am now left with a non-working phone that Apple is unable to repair and, even if they could repair it, I would have to pay the bill as the warranty expired over two years ago! I have requested that the company send me a working replacement device or at the very least provide me with a full refund on the £100 excess I paid on top of my policy payments for the replacement device. CityMain have rejected both requests and have offered ZERO reimbursement for all the time and effort wasted going to and from Apple stores trying to resolve this issue and the subsequent costs incurred. SCAM.