"Overview Reviews About
Eco Vape Logo
Reviews 133 • Great
We're currently investigating whether this review is in line with Trustpilot's User Guidelines. Learn more about our rules here.
Eco Vape's reason for reporting
The review makes the false accusations that our reviews are written by staff and describes our products in a defamatory way.
Updated 2 days ago
Never again do I trust them
I bought a Vaptio Super Bat 220W kit from you on the 27th September. I didn't even have it 3 days when I had to email you to tell you it had gave me a short circuit message when I put it on. I received no answer to my first two emails and it was only when I left bad feedback on Trustpilot that suddenly I did get an answer. I was then told by your customer service representative that it would be fine and that it was common to see a short circuit message. I thought at the time that this answer was utter nonsense because I own 11 other mods and in all the years I've had them, I haven't once received a short circuit message on any of them. I felt at the time I was being brushed off. I was also told it would probably be that the coil or tank was loose or too tight, this is also nonsense as I know what I'm doing when putting coils in a tank or a tank on a mod. Against my better judgement I thought I would trust your customer service and that it would be a one off. I have only used the mod lightly since then, I'm still on the second coil that came with the kit, that would surely tell you that I haven't used it a lot. Now this past week and a half, I have been getting the short circuit message more and more frequently, to the point of it's saying short circuit 3 or 4 times a day. You're still going to tell me this is normal I assume Sir? All you did was brush me off and knowingly sold me a mod with a fault. Not even one month of light usage and that's what my hard earned money got me from you. I really didn't want the hassle of having to return it, but I always felt I was lied to and should have insisted on a replacement. Now that will obviously be too late to do and your customer service really did well to lie to me that it was a one off and wormed out of replacing an obviously faulty mod. Not once in years of owning 11 other mods have I ever seen a short circuit message before the kit I bought from you. That will be the last order you ever get from me, that I can promise you. I should have known better than to trust a company that has a website full of 5 star reviews left by your own staff who are obviously not going to say anything bad, and any bad reviews I did put on the site never did appear.Thank you very much for how you treated me, to say I'm not happy is the biggest understatement going. I hope you're proud of your company. Your leave a message function on your website also doesn't work, I've tried for over an hour to leave a message on it. Hardware is really expensive too, anything they sell can be bought for a lot cheaper elsewhere, especially batteries, you can buy two for less than they sell one. Liquids, a lot of them taste really good, but so many are sweetener laden, coil destroying gunk. If you get the clearer ones they're ok, but so many are orange/red coloured and wear out a coil after 10ml when I can use one coil to go through 60ml of other brands. Loads of way better liquids out there costing a lot less. All in all, won't be back, like too many vape shops/websites, they have that attitude like they're doing you a favour by serving you and selling you stuff, they should realise they would be out of a job without their customers. Also too busy telling you how fantastic they are in emails than to actually deal properly with problems. Then complain to trustpilot that I lied that their website is full of reviews left by their own staff. Anyone with eyes can look and see them"