Have a rental apartment, which was empty for 3 months. Received an estimated bill, which I queried several times on the phone, email and post. Received a letter from a credit agency with additional charges. Why is it so had for the organisation to take the readings shared, calculate a bill to be settled? If this is how they treat someone who has been in constant communication attempting to settle the bill, how do they treat those that have financial challenges??? Have no emailed them again with a copy to the debt agency to review all emails and produce a bill.