Horrible, horrible horrible company. NEVER SWITCH Switching to ecotricity was a terrible idea. I will be leaving immediately. To recap: They didn't bill us for six months They then sent a bill for £1000 plus pound. They immediately start to send threatening letters demanding payment. I called them and they were extremely pushy in getting it paid back on top of usual Billing in six months- I agreed. The threatening letters continued.. I phone them again- the pushy agent hadn't set up the direct debit to the account. I got taken through it again. Thought, it couldn't get any worse... I made a complaint and "Jake" "holds his hands up" and offers a token "£30 to say sorry" .. Today. A week before the direct debt was agreed. They have taken an unauthorised direct debit of £238... which has caused an unauthorised over draft... and stolen all of my money a week before payday during the Covid19 crisis.. Thankfully my bank is returning the payment ASAP... THE PLOT THICKENED!!! Ecotricity removed this review claiming I wasnt a customer. It was reinstated by trust pilot.. They tried to block my transfer to another company because of the arrears on the account-cause by their practise. Arguments ensued, more pressure to pay quickly.. A manager later come onto the scene. They explained that the random payment I referred to earlier, was a payment for SOMEONE ELSE'S utility account which they had set up a direct debit from my bank account to. So j was paying someone elses bill... Long and short of it: they were very very sorry. They gave me £250 credit towards the bill. I have been allowed to switch suppliers without clearing the arrears.. I am now with a nice company that send Bills, on time, for the amount you are expecting..