Would urge anyone looking for a car to avoid Eddie Wrights, we bought a 21 plate Cupra Formentor on the 25/07/2025 the car only came with 1 key which we was fine with. Once we picked the car up and tried to set ourselves as the primary user of the vehicle in order to use all of the features of the car it became clear 2 keys are required to go through the setup process. The day after handover I emailed the salesman telling him about this and he asked me to bring it in to take a look as he didn't believe that we needed 2 keys to set up the primary user. He then passed it on to a manager who's only solution was for us to pay £450 for a new key. Considering we have just spent 20 grand on the car we declined and said we don't believe we should pay any more than we already have. He then passed it onto another manager Steve Stenton, who might I add has zero customer service skills and is just a genuinely horrible person to deal with. He constantly said he would phone me back and didn't dragging this on for nearly 2 weeks before we turned up at the showroom to confront him. He went away and came back with a price of £560 for a new key somehow £110 more than the previous manager. We stated again we shouldn't be paying any more and he eventually offered £250 for the key. At this point we was so angry with the service and the way we have been messed about for 2 weeks we declined believing Eddie Wrights should front the cost to resolve this. Steve just proceeded to argue with us until I asked to speak to someone above him. We then spoke to a director Richard who offered to do the key for £200 and refused to budge any more than that as its not their problem they didn't know you needed 2 keys. Apparently we "should have done our research" before we accepted the car and we have already signed to accept with 1 key. They have offered the worst customer service and aftercare I have ever encountered, as soon as they have your money they are done with you and it's appalling. I for 1 will never even consider buying a car from them again.