We ordered some reject larch decking, I contacted E Decks to double check how much extra I would need to allow for reject material. They advised 15% so to be on the safe side I added 20%. Delivery was as promised, but as we started to unload the wood it was clear (to me) that the decking wasn't fit for purpose. We unloaded about 20% of the wood and not one plank was usable, knot holes, badly chipped surface, poor machining, looking at the remaining delivery it was clear that it wasn't worth having so we reloaded it and sent it back with the lorry. We took some pictures. On contacting the company I was told that as it was 'reject' material 'what did I expect' the return haulage would be £150 plus a 25% restock charge. This totalled around 50% of the order cost. I disputed the relevance of these charges as the decking wasn't decking at all but firewood at best. I asked for the money back in full. We lodged a dispute with our debit card provider, who when we had not received a credit after 30 days recovered the money, in full, for us. Glad to see the funds back in our account as I was worried they might go bust before I saw my money. If I had read the reviews before hand I never would have used this company.