from order to delivery and then on to requesting assistance was all very hard work. Delivery not pre advised, therefore ended up being left on the driveway, no signature, no packing list/shipment note. Due to this I thought I had been short delivered only to find that I had got the right amount of boards based on the measurements given, however when built it is a decking board short as the way it was calculated leaves you very little wriggle room on your fitting, but in reality the width measurement used did not include covering the joists!!!! Can't speak with anyone so you end up sending emails back and forth. Made to measure decking kits was what I put in my search engine to find edecks and I am thoroughly disappointed with the experience. My suggestion would be to go to your local timber merchants and speak to someone in person if you want a good service and actually a kit that is fit for purpose.