This is the second time I have ordered with edecks and I will never order again. I was supposed to receive insulation boards and 7 days later still no sign of the materials. Having finally got through to a very rude sales lady called Rebecca she informed me that the 5 day lead time is just a guideline and they can't guarantee when the materials will arrive. Having questioned this response and asked to cancel my order as this level of service is unacceptable, Rebecca informed me that there will be a 4% cancellation charge on my order, to which I again questioned and received the response 'I don't make the rules'. We are a construction company turning over circa £15m per annum and we can not run our business waiting for inept suppliers. They have now lost a fairly big customer. Beware when ordering from this company of a terrible level of customer service and be prepared to wait a long time for your goods to be delivered.