We received our decking kit within good time and on initial inspection could not see any immediate problems. We found that the instructions provided on your website were less than helpful. We also found that there were no spacers within the packaging and the spacing provided within the instructions did not match the amount of boards needed. When fitting all the boards were bowed with holes in, which made it extremely difficult. We understand that we had ordered a reject set, we would not recommend this to anyone else as it definitely was not fit for purpose. From your website we understood that a reject set might have not been the best quality, however we weren't expecting all the boards to have issues. we also ordered membrane from yourselves which came in a very odd shape, forcing ourselves to do patchwork underneath the decking. we also ordered 4 fascia boards, however we had to use two of these for the decking boards due to not having enough and one being completely snapped. We contacted them about this, however due to ourselves already putting the decking up and therefore having no photos. they are refusing to do anything.