The WORST company I haVe ever dealt with. First of all, the items where not delivered to me they where apparently left in the middle of a street. Then when I asked for a refund as my mum had purchased me some alternative from b&q they asked me to sign a form for an investigation, a crime reference number had to be logged and given in, I had to wait for their driver to return which they agreed they could not find any sign of any decking and after all of the above happening and making me wait 6 weeks they then asked me for proof or purchase from b&q. Now not only does this have absolutely nothing to do with the fact they’ve blatantly robbed a customer but unfortunately for me, my mum passed away due to covid and I let them know that even if I did carry on this war with them that I couldn’t get a receipt and told them the reason ... they then told me that even though I had adhered to ALL of the above requests if I didn’t get a receipt I wouldn’t get back my £350.00 and that my mum would have bank statements proving I got alternative from another supplier. After arguing my case by pointing out how disgusted I was with their lack of empathy they then asked me for a picture of my garden to see if I had any decking at all layed out to prove I wasn’t lying about getting more decking from b&q. After this they then sent me another email and said they refuse to give me my refund without the receipt from b&q but they would either give me a gesture of £50 or return the items like I was supposed to receive in the first place. I genuinely can not believe this issue I’ve had and I’m still dealing with and it’s been passed on to a solicitor and they are being sued for breaching consumer rights. So be aware that it is a strong possibility that they will mess up a couple months of your lives regardless of any loved ones dying.