Very Poor Customer Service! Beware when purchasing! I was looking for decking online and came across edecks. The website looked good and professional so thought i would give them a call and get some advice regarding decking boards that i needed. I'm no expert in decking so thought i would call and get some advice and make a purchase over the phone. When I ordered the decking I placed the order over the phone at which point the difference between nominal and finish sizes where not mentioned. As such I ordered based on the information that was supplied to me over the phone. The quote and order email that I received did not mention the nominal or actual sizes. The only sizes that where mentioned throughout the call and email where a size of 150mm x 32mm and not the actual size of 140mm x 28mm. When i tried to call i was told i needed to write an email and send in pictures with the measurements which i did. I told them that i was never told about the difference between actual and nominal size over the phone or via the email order confirmation. Julie (from edecks) reply was very disappointing. In a nutshell her answer was that its not there problem. All email and phone sales should have nominal and actual sizes quoted, not just the nominal size. After doing some research many of the more reliable providers will give both the nominal and actual sizes. Unfortunately edecks have failed to do this via phone and email orders. Boards Ordered: The actual boards that i reicieved dispite the above issues where ok. I'd say 20% had knots and where bent. Would i order again? No. Unfortuately i wouldnt due to the above issues and very poor customer service especially from a company who portray a professional image which clearly it isnt.