EDF, your company is a disgrace. My smart meter stopped working in July 2020. I called, WhatsApp messaged and emailed you numerous times before finally getting a new display, however this didn’t solve the problem so I had to get back in touch, this time I was told it was part of a known technical issue and you were dealing with it. I hadn’t heard back for another few weeks so had to get in contact with you once again, this time I raised a complaint. I was told that you could not give me a date when this would I be resolved. In December I received a call from a manager, I requested that he waive the exit fees on my tariff so that I could leave EDF, he asked if I could be a bit more patient and told me that once the complaint was resolved i would receive ‘substantial’ compensation. I agreed to this expecting a resolution in the next couple of weeks, however again I heard nothing so I emailed to ask the progress and I was told you couldn’t tell me when you could solve the problem and offered me £35 compensation, this would leave me with £5.00 after taking into account my £30 exit fee, I replied saying I was told the compensation would be substantial and I didn’t think £35 was. You agreed to increase it to £50, again after taking off the exit fees I would be left with £20, I don’t know what you class as substantial but I certainly don’t think this is! Today I received a ‘deadlock’ letter advising you would not be offering me any more and I would have to raise the complaint to the energy ombudsman which frankly I haven’t got the time or ‘energy’ to do!! I called today and actually spoke to someone who was nice and helpful to explain I would accept the £50 and leave EDF ASAP which I have put I put into progress tonight. I think your customer service over this matter has been appalling and after 10 years of being your customer I will not be recommending you or returning!