EDF Energy Reviews

"I lost all my savings within a week and couldn\u2019t withdraw any funds. I reported the issue to mrs Olivia and I was finally able to access my money. It was a stressful and difficult experience"

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

"AVOID Staff is not helpful. Can't answer any questions about tariff or charges on your account. Overcharging for everything!!!! AVOID \r\nIn one day double my reading from mater and charge me for it when I ask why they do that oh is estimated my us. AVOID!!!!!"

"Hello everyone and future EDF customers,\r\n\r\nI want to share my unfortunate experience with EDF as a warning. Dealing with this company has been a nightmare, and I sincerely hope that no one else ends up in my position. Despite numerous attempts to dispute this bill, I have been met with little to no help, and the situation remains unresolved.\r\n\r\nThe bill you see here is for a two-bedroom flat. Yes, you read that right\u2014a staggering amount for a modest home. This company seems to operate with little regard for its customers, charging as they please.\r\n\r\nI am making this public because I have nothing left to lose\u2014I\u2019ve already lost everything. This could be you if you\u2019re not careful. Be warned, if you choose EDF, you may find yourself in a position like mine\u2014struggling with an enormous bill that seems unjustifiable. Take my experience as a cautionary tale. Look elsewhere if you value transparency, fair pricing, and a company that genuinely cares about its customers.\r\n\r\nDon't end up like me."

"The most pathetic bunch of people and company I have ever had to dealt with. Can\u2019t understand a word any of there customer service staff have to day. Left me and my family with no gas supply for 3 days and blamed it on northern gas supply! Dragged my complaint out for over 11 months. Victoria harper was put in charge of my complaint and decided to deal with it by ignoring me. She should have been my 1 point of contact but instead decided deal with it be ignoring me and EDF let her get away with it. Eventually EDF offered me \u00a3250 compensation and made it as hard as they possibly could for me to claim the money and have it added to my account, blaming it on edf having \u2018new systems\u2019 and because the complaint was raised on there \u2018old system\u2019 it want possibly to add the compensation money to my account. They closed my complaint twice before resolving the complaint and ended up sending me an email saying if I don\u2019t chafe EDF up about the complaint they\u2019ll deal with it by closing the complaint again! What a pathetic company and bunch of people with Victoria harper being the worst of a bad bunch. Avoid EDF at all cost and take your business else where!"

"I am leaving EDF and i will say do not go with EDF they are thieves since June 2024 iv had a DRO ( debt relief order ) in place EDF are on that for both gas and electricity along with other companies to which all the others have obeyed the order and acted on it however EDF didn\u2019t so I rang them to enquire why my meters were running out so quickly tgey told me that they are taking money from them to repay the debts on my meters so I told them I have a DRO they claimed they haven\u2019t been made aware of that so I sent them a email with a copy of the order (which is a court order) while I was on the phone to them they acknowledged that they just received it from me and told me they will get it sorted however despite ringing them twice a week to see what is going on they still haven\u2019t done anything about it and are pushing me further into debt with them so I have made them aware that what they are doing is in breach of a court order and as such breaking the law and are committing theft as such I now have got ombudsman involved and will be sending this to news agencies and will be claiming compensation from them as well as all the money they have stolen from me dating back to when the DRO was made"