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EDF Energy Reviews

1.3 Rating 766 Reviews
5 %
of reviewers recommend EDF Energy
1.3
Based on 766 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult

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EDF Energy 1 star review on 25th June 2025
Jennifer Wayne
EDF Energy 1 star review on 11th May 2025
Milan
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 21st January 2025
Mon
EDF Energy 1 star review on 22nd October 2024
Poor Customer
EDF Energy 1 star review on 8th October 2024
Ryan Davies
46
Anonymous
Anonymous  // 01/01/2019
If I could give zero stars, I would. EDF Energy sent me a £288 "final bill" FOUR MONTHS after my account was officially closed — and after confirming in writing that no further action was required. Let that sink in. I submitted my final meter readings. They acknowledged them. They emailed me saying everything was sorted. Fast forward months later, and suddenly I'm being told I owe them hundreds. No explanation. No accountability. Just cold, automated threats and zero concern for the regulatory standards they’re clearly violating. They ignored their legal obligation to issue a final bill within 6 weeks, reversed earlier charges in a shady back-end recalculation, and then decided to gaslight me into thinking I still owe them money. I’ve taken this to the Energy Ombudsman — because clearly EDF thrives on customer confusion, delay tactics, and emotional exhaustion. If you value your mental health, avoid this company at all costs. EDF isn’t just inefficient — they’re predatory with a polite face.
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Posted 1 month ago
Awful. I always used the automated top up until one day just when my bank account had lack of funds, the automated system no longer works even with funds in my account. I no longer receive texts to notify me that my supply is low to the point where I have to program myself to keep checking and ontop I have a knee Injury where bending down to do manual top ups is really difficult for me. I've spoken to 5 different advisors, the ones that promised they'd call back with a solution never did. Someone was supposed to come out to do the top up for me as I couldn't bend down and they didn't come or I didn't even hear from them at all. None of the advisors seem to know what they're talking about and sound trained at different levels to the point where with one of them, I got so frustrated after explaining every single detail in my enquiry only to discover to that he hadnt retained one bit of the info as he asked the same questions over again. Another advisor finally got me on another tarrif so I wouldn't have to top up again manually, i was told it would happen now in September and I check my account and its still running in pay as you go in active friendly credit meaning it has not switched and I have to call them again and top up manually bending down on my knee!
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Posted 1 month ago
Unhelpful staffs, overcharging, smart meter reading completely a joke. If you don’t receive your bills for several months and suddenly they send you backdate bills for the past 8 months overcharging you c. £2000- this is EDF. Avoid as much as possible, don’t trust on good reviews, it is not my case at least.
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Posted 1 month ago
Star Rating:⭐☆☆☆☆ (1 Star) Review Title:Unethical, Incompetent, and Aggressive - A 15-Month Nightmare** Review Body: I am writing this review to warn other businesses and homeowners about the shocking conduct of EDF Energy. For the last 15 months, I have been trapped in a dispute with EDF over an unsubstantiated bill for over £36,000 for my business premises. Their incompetence is breathtaking: they cannot provide a billing history, they ignore accurate meter readings, and they have pursued me with aggressive debt collection tactics for a sum they cannot prove I owe. The situation reached a new low on August 22, 2025, when EDF Energy obtained a judge's warrant without my knowledge and forcibly installed a smart meter. This was done in direct breach of an agreement they had with the Energy Ombudsman to hold the account while the dispute was investigated. It is an utterly shameful and underhanded tactic. Despite the Ombudsman's involvement (Case: EG138702-24), EDF's failures and delays have been constant. They have shown a complete disregard for due process, regulatory standards, and basic customer decency. I have been willing to pay a fair and calculated amount of £8,545.35, based on actual usage, but EDF's unprofessionalism has made this impossible. They have caused immense distress and wasted an incredible amount of my time. I would strongly advise anyone to think twice before choosing a supplier that operates with such arrogance and incompetence
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Posted 1 month ago
A few weeks ago I had a new gas meter fitted. Today my boiler wasn’t working. The engineer came he said there was no gas supply to the house and the new gas meter is broken. I am now left with no hot water or anything. I have tried all day to contact EDF but they don’t answer the phone. I held on for 30 minutes and then was cut off. I am a pensioner and I am totally stressed out by this
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Posted 2 months ago
Bringing restoration
EDF Energy 1 star review on 12th August 2025
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Posted 2 months ago
So grateful, Mercy — you recovered every cent for me!
EDF Energy 1 star review on 8th August 2025
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Posted 2 months ago
Appalling customer service. I have sent a ridiculous amount of emails regarding issues and still waiting response. They don’t answer or acknowledge emails in general and I need to keep chasing up. To wait over a week for a response and receive nothing then chase yet again!!! Extremely vulnerable customers and the total lack of care or consideration for them is totally unacceptable. Priority service told they have no information to send out even though they stated they would. Billing has been incorrect since March this year and still not rectified - beyond belief!! No idea where we are with the billing! Unacceptable attitude from certain customer service staff members. Bonus credit not paid out due to total incompetence which I am repeatedly chasing, this was supposed to be rectified but still not. Total disgrace from such a company. Frustrating is an understatement.
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Posted 2 months ago
I got landed in a £900 debit of which I fully dispute. My meter started giving odd readings & edf stated they would send an energy specialist out. That was the last I heard until they whacked a £900 debit in my payments! I've always been in credit and never missed a payment. I'm disputing it at the moment. They've reduced the debt to £655 but I know I don't owe this. So disputing it again. I will go to the energy ombudsman if I have to.
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Posted 2 months ago
Recently my existing tariff was ending and I needed to find a new EV dual tariff - after much research I found that staying with EDF was actually the cheapest option and I would get a £50 cashback I decided to change to the new tariff. The customer services staff could not have been more helpful or friendly absolutely lovely service - Thank you.
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Posted 2 months ago
The moment my withdrawal request got rejected and I was locked out of my account, I knew something was seriously wrong. I felt completely vulnerable, like I had no control over my own investment. Thankfully, a friend told me about Napua Francesca. Her team was amazing — they walked me through the recovery process and made sure my money was safe.
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Posted 3 months ago
Finances turnover
EDF Energy 1 star review on 12th July 2025
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Posted 3 months ago
I’ve never known such appalling service . The company is in complete chaos. We’ve been waiting since October 24 for someone to come and change our meter to three phase . We’ve been let down numerous times with no way of contacting anyone to ask for help . There’s no one to complain to , no senior management to contact , no repercussions for them , the whole thing is frustrating, upsetting and is indicative of the state of the country right now.
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Posted 3 months ago
TheresachinRecovery INC amazing Lifesaver
EDF Energy 1 star review on 25th June 2025
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Posted 3 months ago
To be honest, I am tired of this company. They just bill with no direction. I asked for a smart meter when I changed address February and they came to fix one early March, only to be told that was not a smart meter because I complained of the billing. I find it hard to understand why their bill was over 30 pounds higher that what I have on the meter. No consistent billing.. no particular billing date.. I want to change and escalate this! I should not be reading on the meter if you are going to give another outrageous price
EDF Energy 1 star review on 20th June 2025
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Posted 4 months ago
Good customer service and from mr Scott and dale always replying to my needs in good time 👍🏼 ☺️
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Posted 4 months ago
I've booked a meter reader change appointment and the engineer didn't come, neither did he gave me a call! and it happened ...4 times!!! I've made the booking for 4 times and all 4 were just a waste of time. When I asked the consultant to connect me with someone more senior/a manager, I was promised that I would receive a call, but it never happened as well. That's outrageous.
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Posted 4 months ago
Absolument incompétents. Ils envoient des factures avec une adresse erronée, sont incapables de les corriger, leurs processus sont extrêmement compliqués et ne donnent finalement pas le résultat escompté. Je suis désespéré et vais changer de fournisseur. Plus jamais EDF.
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Posted 4 months ago
Thankful l got redeemed with the help of TheresachinRecovery INC
EDF Energy 1 star review on 5th June 2025
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Posted 4 months ago
EDF are truly, truey awful - i've been locked out of my online account for over a year, because they can't reset an email address for some unknown reason... despite their staff having accidentally deleted it . The automated phone system also cuts out frequently, plus sends you in circles even when trying to complete simple tasks - like paying a bill. Im counting down the days to be in a position to close my account next month. Avoid them like the plague..
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Posted 4 months ago
EDF Energy is rated 1.3 based on 766 reviews