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EDF Energy Reviews

1.3 Rating 756 Reviews
5 %
of reviewers recommend EDF Energy
1.3
Based on 756 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5

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EDF Energy 1 star review on 25th June 2025
Jennifer Wayne
EDF Energy 1 star review on 11th May 2025
Milan
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 21st January 2025
Mon
EDF Energy 1 star review on 22nd October 2024
Poor Customer
EDF Energy 1 star review on 8th October 2024
Ryan Davies
46
Anonymous
Anonymous  // 01/01/2019
The moment my withdrawal request got rejected and I was locked out of my account, I knew something was seriously wrong. I felt completely vulnerable, like I had no control over my own investment. Thankfully, a friend told me about Napua Francesca. Her team was amazing — they walked me through the recovery process and made sure my money was safe.
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Posted 2 days ago
Finances turnover
EDF Energy 1 star review on 12th July 2025
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Posted 6 days ago
I’ve never known such appalling service . The company is in complete chaos. We’ve been waiting since October 24 for someone to come and change our meter to three phase . We’ve been let down numerous times with no way of contacting anyone to ask for help . There’s no one to complain to , no senior management to contact , no repercussions for them , the whole thing is frustrating, upsetting and is indicative of the state of the country right now.
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Posted 1 week ago
TheresachinRecovery INC amazing Lifesaver
EDF Energy 1 star review on 25th June 2025
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Posted 3 weeks ago
To be honest, I am tired of this company. They just bill with no direction. I asked for a smart meter when I changed address February and they came to fix one early March, only to be told that was not a smart meter because I complained of the billing. I find it hard to understand why their bill was over 30 pounds higher that what I have on the meter. No consistent billing.. no particular billing date.. I want to change and escalate this! I should not be reading on the meter if you are going to give another outrageous price
EDF Energy 1 star review on 20th June 2025
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Posted 4 weeks ago
Good customer service and from mr Scott and dale always replying to my needs in good time 👍🏼 ☺️
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Posted 1 month ago
I've booked a meter reader change appointment and the engineer didn't come, neither did he gave me a call! and it happened ...4 times!!! I've made the booking for 4 times and all 4 were just a waste of time. When I asked the consultant to connect me with someone more senior/a manager, I was promised that I would receive a call, but it never happened as well. That's outrageous.
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Posted 1 month ago
Absolument incompétents. Ils envoient des factures avec une adresse erronée, sont incapables de les corriger, leurs processus sont extrêmement compliqués et ne donnent finalement pas le résultat escompté. Je suis désespéré et vais changer de fournisseur. Plus jamais EDF.
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Posted 1 month ago
Thankful l got redeemed with the help of TheresachinRecovery INC
EDF Energy 1 star review on 5th June 2025
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Posted 1 month ago
EDF are truly, truey awful - i've been locked out of my online account for over a year, because they can't reset an email address for some unknown reason... despite their staff having accidentally deleted it . The automated phone system also cuts out frequently, plus sends you in circles even when trying to complete simple tasks - like paying a bill. Im counting down the days to be in a position to close my account next month. Avoid them like the plague..
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Posted 1 month ago
Got my funds back, thanks to harrylucy977 - @ gmail . com.
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Posted 1 month ago
Very poor indeed,put in actual readings for both Gas and electric that was much lower than estimated got a much higher revised bill nearly £700 more.Loads of adj. done by them including write offs,charges for zero KW s,makes no sense at all.
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Posted 1 month ago
Very poor indeed,put in actual readings for both Gas and electric that was much lower than estimated got a much higher revised bill nearly £700 more.Loads of adj. done by them including write offs,charges for zero KW s,makes no sense at all.
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Posted 1 month ago
I was badly let down by EDF today. Engineer booked to replace my old meter , didn't turn up. Very poor communication, terrible company . Definately thinking about changing over to Octopus Energy. Wasted all day making phone calls .All for what ?? Nothing .
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Posted 1 month ago
Do not bother with these people! They overcharge, do not listen to complaints and are extremely unhelpful!
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Posted 1 month ago
Hi I spoke to a oivley lady by the name of Danielle who was very polite and helpfull and at the moment I have no problems with EDF like the other companies
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Posted 2 months ago
I spoke to Danielle in regard of a flat we own and who h is/ was rented.. .Danielle gave me all the info needed and she did it with professionalism and kindness
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Posted 2 months ago
Going to contact me when appointment availability to change my meter.
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Posted 2 months ago
Lisa Walsh made it very straightforward to change my account, explaining everything. Very happy with the service
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Posted 2 months ago
Understanding, helpful and clear. Thank you
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Posted 2 months ago
EDF Energy is rated 1.3 based on 756 reviews