EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 677 Reviews

4 %

of reviewers recommend EDF Energy

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Metrics

1.2

Based on 677 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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EDF Energy 1 star review on 22nd October 2024

Anonymous // 01/01/2019

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“When attempting to contact small business dept by phone normally at least 25 minute listening to annoying music etc. Upon speaking with a person (in the Phillipines) although polite not able to answer the account query and refer to a colleague who will contact within 15 mins. After 60min + no response. Previously spoke twice last week again no response to query. Definitely do not recommend.”

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Posted 4 days ago

“very poor services they provide please do not use them. SPECIALLY GAS we have no gas for last 5 days they still sending engineer when ever we call its different story and i have repeat myself like parrot.”

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Posted 1 week ago

“One of the worst mistakes I have ever made. Their services are my worst nightmare that doesn't go away. I need help with this energy supplier, their services are horrific.”

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Posted 1 week ago

“The Service is Shocking!”

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Posted 1 week ago

“Please be aware of any contracts via EDF & the broker #Bionic as between them they like to entrap customers with digital renewal scheme. Please do not forget to remove their rights to use your signature in any other contracts. EDF make the customer abide by the conditions on the contract but they can breach the contract whenever it takes their fancy. So please be very aware.”

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Posted 2 weeks ago

“Utterly useless organisation. No wonder they losing loads of customers. Basically bullying an 82 year old woman. Will not close account even though with new provider. Sarcastic emails from them with no names attached. Warm home discount went into that acct instead of new provider, purely because they would not close. Took 10 days to get it from them and then they wouldn't close acct still. Earning millions by holding people money and gaining interest. Good word in Uk is 'muppets'”

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Posted 1 month ago

“In September, I changed supplier and joined Octopus. EDF took a final payment from my account (for five days' usage) which was far too high. EDF said they would have to contact Octopus and would make a refund as soon as Octopus had responded. The latter issued a revised bill on 26 October but I have still not had a refund. Last week, after prompting, EDF issued a revised bill and acknowledged that I am owed over £150. I am still waiting for a refund. This has caused a particular cashflow problem as I have just had to pay for an emergency repair to my stairlift, or be stranded downstairs. On a previous occasion, it took them four goes to issue a correct bill, even though based on actual readings. Appalling company.”

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Posted 1 month ago

“If I could give minus I would. Tried to contact an actual human. Impossible. Emailed.. Bounces back Called.. Can never get through You would think it would be easy. Shocking customer 'service'”

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Posted 1 month ago

“Appalling customer swervice, 6 weeks to refund my surplus balance of £80! avoid them like the plague!”

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Posted 1 month ago

“Why do you give the wrong number out to customers..... please give your team the correct number to give to your customers...1 year of your poor customers being the wrong information. I year of us trying to resolve it...... extremely poor service.”

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Posted 1 month ago

“Spoke to an amazing member of staff Alison so courteous and professional a credit to EDF she restored my faith in human nature costs nothing to be kind but kindness is priceless thankyou from a very grateful 81 year old widow !!”

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Posted 1 month ago

“Awfull, Trying to get a smart meter for 10 years ???????”

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Posted 1 month ago

“They started sending bills once the smart meter was put in even though I was PAYG I left them in August and still getting bills. It's a disgrace.”

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Posted 1 month ago

“Just avoid”

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Posted 1 month ago

“Hello everyone and future EDF customers, I want to share my unfortunate experience with EDF as a warning. Dealing with this company has been a nightmare, and I sincerely hope that no one else ends up in my position. Despite numerous attempts to dispute this bill, I have been met with little to no help, and the situation remains unresolved. The bill you see here is for a two-bedroom flat. Yes, you read that right—a staggering amount for a modest home. This company seems to operate with little regard for its customers, charging as they please. I am making this public because I have nothing left to lose—I’ve already lost everything. This could be you if you’re not careful. Be warned, if you choose EDF, you may find yourself in a position like mine—struggling with an enormous bill that seems unjustifiable. Take my experience as a cautionary tale. Look elsewhere if you value transparency, fair pricing, and a company that genuinely cares about its customers. Don't end up like me.”

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Posted 1 month ago

“I was previously an EDF Energy customer and when I left a property I was owed a refund which I have never received. I complained at the time and my complaint was not acknowledged. From others reviews I am not alone and I think it’s utterly unacceptable to not pay customers their own money back. Customers should not have to chase for refunds and just have to leave it due to being ignored nor should anyone have to resort to other means such as small claims court to recover their refunds. I have contacted EDF Energy about this matter even with the time lapse and await a response from them.”

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Posted 1 month ago

“Another company who can't be bothered to turn up on an appointment to fit smart meters. No communications why you did'nt turn up or delay or whatever.”

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Posted 1 month ago

“They are unprofessional they put an address of business under my name they mistake they keep building me and the business and I already told them I live above completely thieves be very careful with them they keep saying they cancel their mistake and keep bill me for a business is under my home ... Not a good company their are very but very unprofessional”

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Posted 2 months ago

“The most pathetic bunch of people and company I have ever had to dealt with. Can’t understand a word any of there customer service staff have to day. Left me and my family with no gas supply for 3 days and blamed it on northern gas supply! Dragged my complaint out for over 11 months. Victoria harper was put in charge of my complaint and decided to deal with it by ignoring me. She should have been my 1 point of contact but instead decided deal with it be ignoring me and EDF let her get away with it. Eventually EDF offered me £250 compensation and made it as hard as they possibly could for me to claim the money and have it added to my account, blaming it on edf having ‘new systems’ and because the complaint was raised on there ‘old system’ it want possibly to add the compensation money to my account. They closed my complaint twice before resolving the complaint and ended up sending me an email saying if I don’t chafe EDF up about the complaint they’ll deal with it by closing the complaint again! What a pathetic company and bunch of people with Victoria harper being the worst of a bad bunch. Avoid EDF at all cost and take your business else where!”

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Posted 2 months ago

“Smart meter for electricity broken. Not functioning at all. No readings, nothing! Flagged this up to edf 6 weeks ago. Karen and Jess dealing with it but now feel like they are ignoring my emails asking direct questions for clarification. Can see a big bill coming my way if they don’t get it sorted. No engineer available in my postcode. Really??! Something very wrong here in my opinion. Never heard the likes! Getting away with murder.”

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Posted 2 months ago

EDF Energy is rated 1.2 based on 677 reviews