Rachel was very thorough throughout the whole complaint procedure. I was very annoyed that the same fault had occurred for a second time and that without me being very vigilant it would have cost me a considerable amount of money. She dealt with it very professionally, kept me updated on progress and gave me a detailed explanation at the end as to what went wrong and how it had now been fixed permanently. Full marks to Rachel for her handling of my complaint.
2 months ago
EDF Energy has a
1.3
average rating
from
756
reviews