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EDF Energy Reviews

1.3 Rating 763 Reviews
6 %
of reviewers recommend EDF Energy
1.3
Based on 763 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult

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EDF Energy 1 star review on 25th June 2025
Jennifer Wayne
EDF Energy 1 star review on 11th May 2025
Milan
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 21st January 2025
Mon
EDF Energy 1 star review on 22nd October 2024
Poor Customer
EDF Energy 1 star review on 8th October 2024
Ryan Davies
46
Anonymous
Anonymous  // 01/01/2019
I was badly let down by EDF today. Engineer booked to replace my old meter , didn't turn up. Very poor communication, terrible company . Definately thinking about changing over to Octopus Energy. Wasted all day making phone calls .All for what ?? Nothing .
Helpful Report
Posted 3 months ago
Do not bother with these people! They overcharge, do not listen to complaints and are extremely unhelpful!
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Posted 3 months ago
Hi I spoke to a oivley lady by the name of Danielle who was very polite and helpfull and at the moment I have no problems with EDF like the other companies
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Posted 3 months ago
I spoke to Danielle in regard of a flat we own and who h is/ was rented.. .Danielle gave me all the info needed and she did it with professionalism and kindness
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Posted 3 months ago
Going to contact me when appointment availability to change my meter.
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Posted 3 months ago
Lisa Walsh made it very straightforward to change my account, explaining everything. Very happy with the service
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Posted 3 months ago
Understanding, helpful and clear. Thank you
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Posted 3 months ago
My tariff change was dealt with efficiently by Rachael, who also changed my billing date as I requested. Everything was dealt with in a friendly manner. Thank you.
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Posted 3 months ago
Rachel was very thorough throughout the whole complaint procedure. I was very annoyed that the same fault had occurred for a second time and that without me being very vigilant it would have cost me a considerable amount of money. She dealt with it very professionally, kept me updated on progress and gave me a detailed explanation at the end as to what went wrong and how it had now been fixed permanently. Full marks to Rachel for her handling of my complaint.
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Posted 3 months ago
I spoke to Lisa Walsh this afternoon about a query with my bill. She was friendly, extremely helpful and professional. She was able to put my mind at rest. Her Customer Service was excellent and she is a huge asset to EDF. Thank you Lisa.
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Posted 3 months ago
Contacted Rachael who dealt with my problem efficiently and helpfully. She must be an asset to your company. Ray Bristowe
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Posted 3 months ago
Danielle was polite,and informative.
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Posted 3 months ago
Well I wouldn't describe myself as happy as I have just lost my husband of almost 56 years and have a large bill to pay! However Rachael the lady who helped me with my queries was patient kind and helpful and I felt reassured when I came off the phone. Thank you Rachael.xx
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Posted 3 months ago
The operator was very helpful and explained what had happened Although no problems with the operator was disappointed in EDF as a company it to pick up on this particular problem They are the ones who wanted to change our smart meters which left thinking we were much more in credit than we thought
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Posted 3 months ago
Had a great experience with EDF! Always happy to help :)
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Posted 3 months ago
EDF made me happy by giving me free electricity on Sundays! They challenged me to save at peak times during the week (which was easy) and then rewarded me with free energy on Sundays. Any saving is a win win in today’s energy climate. I’m a happy customer!
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Posted 3 months ago
Great company with great customer service!
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Posted 3 months ago
Thank you EDF for getting back to me and querying my 1* review. Your representative could not have been more polite, kind and understanding. The situation has been resolved and I am delighted.
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Posted 3 months ago
I lost all my savings within a week and couldn’t withdraw any funds. I reported the issue to mrs Olivia and I was finally able to access my money. It was a stressful and difficult experience
EDF Energy 1 star review on 11th May 2025
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Posted 3 months ago
Since October 2024, I have been trying to get an isolator switch installed at my newly renovated home. As part of the renovation, the property underwent a full rewire, and my electrician has been unable to complete the job and activate the electricity until the isolator switch is fitted. Consequently, I have been unable to move into my home, as there is no electricity. Despite numerous phone calls, countless emails, and a formal complaint raised with EDF customer service, my concerns remained unaddressed. Left with no alternative, I escalated my case to the Ombudsman, hoping this would prompt EDF to take the matter seriously. The Ombudsman ruled in my favour, yet EDF has failed to act in a timely and effective manner, placing EDF in breach of a legally binding decision. This situation has caused considerable inconvenience, resulted in financial losses, and wasted significant time. It has also led to unnecessary stress. I urge EDF leadership to hold your customer accounts team accountable to ensure improved service standards moving forward, as your customers rightfully deserve.
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Posted 4 months ago
EDF Energy is rated 1.3 based on 763 reviews