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EDF Energy Reviews

1.3 Rating 756 Reviews
5 %
of reviewers recommend EDF Energy
1.3
Based on 756 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5

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EDF Energy 1 star review on 25th June 2025
Jennifer Wayne
EDF Energy 1 star review on 11th May 2025
Milan
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 21st January 2025
Mon
EDF Energy 1 star review on 22nd October 2024
Poor Customer
EDF Energy 1 star review on 8th October 2024
Ryan Davies
46
Anonymous
Anonymous  // 01/01/2019
My tariff change was dealt with efficiently by Rachael, who also changed my billing date as I requested. Everything was dealt with in a friendly manner. Thank you.
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Posted 2 months ago
Rachel was very thorough throughout the whole complaint procedure. I was very annoyed that the same fault had occurred for a second time and that without me being very vigilant it would have cost me a considerable amount of money. She dealt with it very professionally, kept me updated on progress and gave me a detailed explanation at the end as to what went wrong and how it had now been fixed permanently. Full marks to Rachel for her handling of my complaint.
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Posted 2 months ago
I spoke to Lisa Walsh this afternoon about a query with my bill. She was friendly, extremely helpful and professional. She was able to put my mind at rest. Her Customer Service was excellent and she is a huge asset to EDF. Thank you Lisa.
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Posted 2 months ago
Contacted Rachael who dealt with my problem efficiently and helpfully. She must be an asset to your company. Ray Bristowe
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Posted 2 months ago
Danielle was polite,and informative.
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Posted 2 months ago
Well I wouldn't describe myself as happy as I have just lost my husband of almost 56 years and have a large bill to pay! However Rachael the lady who helped me with my queries was patient kind and helpful and I felt reassured when I came off the phone. Thank you Rachael.xx
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Posted 2 months ago
The operator was very helpful and explained what had happened Although no problems with the operator was disappointed in EDF as a company it to pick up on this particular problem They are the ones who wanted to change our smart meters which left thinking we were much more in credit than we thought
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Posted 2 months ago
Had a great experience with EDF! Always happy to help :)
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Posted 2 months ago
EDF made me happy by giving me free electricity on Sundays! They challenged me to save at peak times during the week (which was easy) and then rewarded me with free energy on Sundays. Any saving is a win win in today’s energy climate. I’m a happy customer!
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Posted 2 months ago
Great company with great customer service!
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Posted 2 months ago
Thank you EDF for getting back to me and querying my 1* review. Your representative could not have been more polite, kind and understanding. The situation has been resolved and I am delighted.
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Posted 2 months ago
I lost all my savings within a week and couldn’t withdraw any funds. I reported the issue to mrs Olivia and I was finally able to access my money. It was a stressful and difficult experience
EDF Energy 1 star review on 11th May 2025
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Posted 2 months ago
Since October 2024, I have been trying to get an isolator switch installed at my newly renovated home. As part of the renovation, the property underwent a full rewire, and my electrician has been unable to complete the job and activate the electricity until the isolator switch is fitted. Consequently, I have been unable to move into my home, as there is no electricity. Despite numerous phone calls, countless emails, and a formal complaint raised with EDF customer service, my concerns remained unaddressed. Left with no alternative, I escalated my case to the Ombudsman, hoping this would prompt EDF to take the matter seriously. The Ombudsman ruled in my favour, yet EDF has failed to act in a timely and effective manner, placing EDF in breach of a legally binding decision. This situation has caused considerable inconvenience, resulted in financial losses, and wasted significant time. It has also led to unnecessary stress. I urge EDF leadership to hold your customer accounts team accountable to ensure improved service standards moving forward, as your customers rightfully deserve.
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Posted 2 months ago
What has happened to EDF? They have practically no customer services anymore, it always takes in excess of 30 minutes to get through on the phone, emails go unanswered and with bills that make no sense at all. To top it all I have just sat in all day, waiting for engineers - who were supposed to arrive between 8 and 12, to change us to smart meters, who just never turned up. Second time this has happened. I rang customer services at 1 1.45 after being on hold for 35 minutes) who told me 'someone will be there sooner or later'! I explained that if you give a time window of 8 to 12, it is not really acceptable to then say that they will be 'sooner or later'. I asked for a supervisor/manager to call me back to discuss. The lady said yes, some one will definitely call you. Of course they didn't, and no engineers turned up. What makes it worse is that EDF reached out to us to have smart meters installed. We never really wanted them and certainly won't be having them now. How can they run a company like this? If ever there was a case for re nationalisation of energy companies EFF certainly make it.
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Posted 2 months ago
Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn’t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn’t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome.
EDF Energy 1 star review on 4th May 2025 EDF Energy 1 star review on 4th May 2025
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Posted 2 months ago
There is a way out as I found out recently. Same incompetence from EDF but it was easy to resolve. Move supplier and then they have to respond. I moved to Octopus Energy - took 2 days. Really easy and EDF Energy had to provide an account. Fortunately we did not have D/D so they couldnt take what they wanted. So far Octopus Energy have responded to emails and telephone calls and the differences with the companies is just amazing. Rating is for EDF Energy.
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Posted 2 months ago
How was I so stupid to not read the reviews before joining. EDF are the worst company I’ve ever dealt with - four months in and I’ve not even been billed, their App is all over the place. Besides poor Jade (their only employee) who responds and does her best in an awful mess - you just can’t get help. How is it still operating?? Surely it’s on its way out, simply for being so incompetent. I want out - but can’t until they bill me, take my money and clear things. I JUST WANT OUT! 🙁
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Posted 2 months ago
I lost all my savings within a week. I reported the issue to BItclaim, and I was finally able to get my money back. It was a stressful and difficult experience
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Posted 2 months ago
The worst energy supply ever EDF is the biggest frauds
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Posted 3 months ago
Horrible 2 year contract with them. My contract finished on the 8th December 2024 and I am still trying to talk to someone to explain the bill which I believe it is wrong. Had the same problem with the electricity and only managed to sort it in February. From over £500 it turned out to be just over £100. Trying to sort out the gas now. Just keep receiving emails and texts with depth collectors. I keep sending messages and spend ages waiting listening to music with the hope someone will pick up.
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Posted 3 months ago
EDF Energy is rated 1.3 based on 756 reviews