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EDF Energy Reviews

1.3 Rating 773 Reviews
6 %
of reviewers recommend EDF Energy
1.3
Based on 773 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult

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EDF Energy 1 star review on 25th June 2025
Jennifer Wayne
EDF Energy 1 star review on 11th May 2025
Milan
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 21st January 2025
Mon
EDF Energy 1 star review on 22nd October 2024
Poor Customer
EDF Energy 1 star review on 8th October 2024
Ryan Davies
46
Anonymous
Anonymous  // 01/01/2019
TheresachinRecovery INC amazing Lifesaver
EDF Energy 1 star review on 25th June 2025
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Posted 5 months ago
To be honest, I am tired of this company. They just bill with no direction. I asked for a smart meter when I changed address February and they came to fix one early March, only to be told that was not a smart meter because I complained of the billing. I find it hard to understand why their bill was over 30 pounds higher that what I have on the meter. No consistent billing.. no particular billing date.. I want to change and escalate this! I should not be reading on the meter if you are going to give another outrageous price
EDF Energy 1 star review on 20th June 2025
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Posted 5 months ago
Good customer service and from mr Scott and dale always replying to my needs in good time 👍🏼 ☺️
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Posted 5 months ago
I've booked a meter reader change appointment and the engineer didn't come, neither did he gave me a call! and it happened ...4 times!!! I've made the booking for 4 times and all 4 were just a waste of time. When I asked the consultant to connect me with someone more senior/a manager, I was promised that I would receive a call, but it never happened as well. That's outrageous.
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Posted 5 months ago
Absolument incompétents. Ils envoient des factures avec une adresse erronée, sont incapables de les corriger, leurs processus sont extrêmement compliqués et ne donnent finalement pas le résultat escompté. Je suis désespéré et vais changer de fournisseur. Plus jamais EDF.
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Posted 6 months ago
Thankful l got redeemed with the help of TheresachinRecovery INC
EDF Energy 1 star review on 5th June 2025
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Posted 6 months ago
EDF are truly, truey awful - i've been locked out of my online account for over a year, because they can't reset an email address for some unknown reason... despite their staff having accidentally deleted it . The automated phone system also cuts out frequently, plus sends you in circles even when trying to complete simple tasks - like paying a bill. Im counting down the days to be in a position to close my account next month. Avoid them like the plague..
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Posted 6 months ago
Got my funds back, thanks to harrylucy977 - @ gmail . com.
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Posted 6 months ago
Very poor indeed,put in actual readings for both Gas and electric that was much lower than estimated got a much higher revised bill nearly £700 more.Loads of adj. done by them including write offs,charges for zero KW s,makes no sense at all.
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Posted 6 months ago
Very poor indeed,put in actual readings for both Gas and electric that was much lower than estimated got a much higher revised bill nearly £700 more.Loads of adj. done by them including write offs,charges for zero KW s,makes no sense at all.
Helpful Report
Posted 6 months ago
I was badly let down by EDF today. Engineer booked to replace my old meter , didn't turn up. Very poor communication, terrible company . Definately thinking about changing over to Octopus Energy. Wasted all day making phone calls .All for what ?? Nothing .
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Posted 6 months ago
Do not bother with these people! They overcharge, do not listen to complaints and are extremely unhelpful!
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Posted 6 months ago
Hi I spoke to a oivley lady by the name of Danielle who was very polite and helpfull and at the moment I have no problems with EDF like the other companies
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Posted 6 months ago
I spoke to Danielle in regard of a flat we own and who h is/ was rented.. .Danielle gave me all the info needed and she did it with professionalism and kindness
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Posted 6 months ago
Going to contact me when appointment availability to change my meter.
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Posted 6 months ago
Lisa Walsh made it very straightforward to change my account, explaining everything. Very happy with the service
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Posted 6 months ago
Understanding, helpful and clear. Thank you
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Posted 6 months ago
My tariff change was dealt with efficiently by Rachael, who also changed my billing date as I requested. Everything was dealt with in a friendly manner. Thank you.
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Posted 6 months ago
Rachel was very thorough throughout the whole complaint procedure. I was very annoyed that the same fault had occurred for a second time and that without me being very vigilant it would have cost me a considerable amount of money. She dealt with it very professionally, kept me updated on progress and gave me a detailed explanation at the end as to what went wrong and how it had now been fixed permanently. Full marks to Rachel for her handling of my complaint.
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Posted 6 months ago
I spoke to Lisa Walsh this afternoon about a query with my bill. She was friendly, extremely helpful and professional. She was able to put my mind at rest. Her Customer Service was excellent and she is a huge asset to EDF. Thank you Lisa.
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Posted 6 months ago
EDF Energy is rated 1.3 based on 773 reviews