“Why is automatic meter readings working ,keeps saying I have two accounts but have one for gas and electricity apparently it's not working at the moment but it's been like these for the last seven odd months several phone calls later no one can still not sort it out and still no answers totally give up and on top of that you I phonded up today about my bill (as I'm not received it ) and the you asking me all these daft questions about last bill because you have lost my date of birth and my email address off the system where has it gone total incompetent on your behalf. And totally unacceptable.”
“have had an extremely stressful experience dealing with EDF Small Business.
Over a prolonged period I received multiple bills with inconsistent balances, often changing within days. Despite repeatedly asking for a full and clear breakdown of my account, I continued to receive automated payment demands and threatening letters.
My account situation involved multiple accounts being created for the same supply, including a de-energised meter account and an active account, which were not properly reconciled. This resulted in confusion over what I actually owed and constant pressure from debt collection communications.
Even while a formal complaint was open, I continued to receive frequent payment demands and warnings of further action, which added unnecessary stress.
Communication has been poor throughout, with responses often feeling templated and not addressing the specific issues raised.
As a small business owner, this experience has been extremely disappointing and has contributed to my decision to close my shop.
I would strongly advise others to ensure they fully understand their billing arrangements and monitor their accounts closely.”
“Working with the IGRINC.ORG team was a genuinely positive experience, especially because of how quickly they responded to my initial inquiry. Unlike the usual delays and vague responses that often come with online support, their team stood out for their prompt communication and clear effort to understand my situation.
When I first reached out, I expected the typical long exchange before any real progress could be made. However, their fast reply immediately showed a strong client-first approach, which helped ease my concerns and set a reassuring tone from the start.
What impressed me most was their patience while I explained my issue in detail. They gave me the space to fully describe everything, while also asking thoughtful questions to better understand the specifics. This level of attention is uncommon and showed that they genuinely cared about helping rather than just rushing through the process.
Their approach to resolving my issue was equally commendable. Instead of offering a quick, surface-level solution, they took the time to carefully assess the situation and consider the best course of action. This thoughtful and thorough method made me feel confident and reassured in their ability to handle my concerns properly.
Beyond professionalism, the team also demonstrated real empathy. It didn’t feel like a scripted interaction—they were sincerely invested in finding a solution that worked for me. That human touch made a big difference and built a strong sense of trust.
In the end, the experience was more than just problem-solving. It confirmed IGRINC.ORG’s commitment to client satisfaction. Their responsiveness, patience, and genuine care truly set them apart—and importantly, I did receive my cashback.”
“Working with the IGRINC.ORG team was a genuinely positive experience, especially because of how quickly they responded to my initial inquiry. Unlike the usual delays and vague responses that often come with online support, their team stood out for their prompt communication and clear effort to understand my situation.
When I first reached out, I expected the typical long exchange before any real progress could be made. However, their fast reply immediately showed a strong client-first approach, which helped ease my concerns and set a reassuring tone from the start.
What impressed me most was their patience while I explained my issue in detail. They gave me the space to fully describe everything, while also asking thoughtful questions to better understand the specifics. This level of attention is uncommon and showed that they genuinely cared about helping rather than just rushing through the process.
Their approach to resolving my issue was equally commendable. Instead of offering a quick, surface-level solution, they took the time to carefully assess the situation and consider the best course of action. This thoughtful and thorough method made me feel confident and reassured in their ability to handle my concerns properly.
Beyond professionalism, the team also demonstrated real empathy. It didn’t feel like a scripted interaction—they were sincerely invested in finding a solution that worked for me. That human touch made a big difference and built a strong sense of trust.
In the end, the experience was more than just problem-solving. It confirmed IGRINC.ORG’s commitment to client satisfaction. Their responsiveness, patience, and genuine care truly set them apart—and importantly, I did receive my cashback.”
“Misinformation, lack of response, nobody who can help. I estimate that EDF's failings have cost us between £1,200 - £1,400...which as a small business starting out is devastating.
When we took over an existing lease, it took EDF more than 7 weeks to process the transfer. It was only then, on receipt of an outrageous bill, that we became aware that we'd been automatically transferred onto their 'out of contract' tariff. At no stage previously were we made aware that this would happen and that we'd need to negotiate a new tariff and contract (I'm sure this lack of information is deliberate).
The issue was compounded by a lack of response since submitting the complaint. I logged between 5 and 6 hours on the phone - either on hold or explaining my situation - trying to get some sort of response. I was repeatedly assured that 'a manager' would call me back. Which of course never happened. In the 15 days I spent trying to speak to somebody who could help, energy prices jumped as a result of events in the middle east, meaning that my liability was growing by the day, and it was getting more and more desperate to sort it out.
And of course, I couldn't negotiate a new contract, with EDF or anyone else, as long as my ever-increasing debt remained unpaid.
So in the end I had no choice but to cave in and pay the bill in full. And, of course, the moment I then moved to a different supplier, I received a response from EDF (just a few minutes after the standard 'we're sorry to see you go' one) telling me that as I've paid off the debt and moved suppliers they are considering the matter dealt with, and my complaint is closed.”
“This is the second time I have left one star. I've never encountered such a terrible service. My company has closed in mid-November 2025, and I have moved out of the same address. I called Edf and handed in the final reading. I called the customer service twice at the end of January and February, and I was told that I needed to upload the information or find the broker to deal with it. Finally, I was told that it was a wrong instruction , which wasted my six weeks of time.
I wrote a lot of complaint emails and got a reply, and then explained my situation to them and uploaded the file. In early March, a person named Shenna called me to discuss the problem . I also uploaded the file to her, and then there was no result. I emailed them every day, but no one replied to me. Until yesterday, I called again and got the result that my document was not recognised by them.
I have done this kind of complaints-explanation/uploading files-long wait-rejection requests of edf many times, which is very disgusting. I feel treated unfairly, and even think it is a kind of discrimination.
Now I suspect that Edf is deliberately delaying time, that is, forcing users to continue to use them with high bills.
When you want to join Edf, you will get very good service, but when you are about to leave, I'm sorry, it's not up to you to decide. Edf will do everything to keep you. Just like me.”
“Discovering IGRINC.org was a turning point for me. From the first interaction, their team showed genuine concern and handled my case with care and transparency. They made sure I stayed informed, answered all my questions, and remained supportive from start to finish. Their professionalism and steady communication made a stressful situation much easier to handle. I’m sincerely thankful for their effort and reliability.”
“Discovering IGRINC.org was a turning point for me. From the first interaction, their team showed genuine concern and handled my case with care and transparency. They made sure I stayed informed, answered all my questions, and remained supportive from start to finish. Their professionalism and steady communication made a stressful situation much easier to handle. I’m sincerely thankful for their effort and reliability.”
“Discovering IGRINC.org was a turning point for me. From the first interaction, their team showed genuine concern and handled my case with care and transparency. They made sure I stayed informed, answered all my questions, and remained supportive from start to finish. Their professionalism and steady communication made a stressful situation much easier to handle. I’m sincerely thankful for their effort and reliability.”
“Thought I would switch to EDF to give them a try. Biggest mistake I ever made. They switched me ok and then began over charging me on gas. They were using the wrong formula which relates to an imperial meter. As I’ve had a metric meter for a number of years I spotted their error. I sent photos of my meter and even calculated what the bills should have been. Customer service was frankly useless, totally disinterested so I escalated a complaint. It was like wading through treacle. Even the specialist advisor seemed to have difficulty in seeing an obvious error. It took several months to get resolved and not even an apology at the end of it. Absolute disgrace of a company and I would seriously advise giving it a wide birth.”
“EDF opened an account under my name, using my full name and email without my consent! They didn’t give any info beforehand and ask permission, nothing. They just emailed me: we closed your ex flatmate’s account and created a new one under your name. I had never asked this. A new account had to be open but following a discussion with my other 4 flatmates. Everyone rents their room and it’s unfair that only one person is responsible for the whole flat, especially if they didn’t agree prior to this decision!!!”
“🌟 Kindness, Integrity, and Real Results 🌟
I’ve worked with many professionals before, but Michael Andrew truly stands apart. From the very beginning, he treated my concerns with genuine empathy and respect. His updates were honest, his communication was clear, and his actions spoke volumes. Every step felt purposeful and handled with care. ✨ The results were better than I could have imagined, but the real gift was how supported I felt throughout the process. Thank you, Michael for proving that real dedication and heart still exist in this world. 🌹”
“Extremely Poor & Illegal Action
I leased a business premises at the end of August and contacted EDF soon after to set up an electricity supply account - I was told that everything was in hand and I would hear from them soon. I left on a business trip for six weeks and returned to find no mail relating to the account but lots of bills addressed to the occupier and dated for a period long before I took possession of the property.
I called EDF again and this time was told to email their change of tenancy team - I duly did this and provided a copy of the lease, which clearly showed the landlord's details.
The property was then visited by a debt collection service while I was absent, who left a threatening letter. I once again called EDF to reiterate that I am not liable for the debts of the building owner and to tell them to sort out my account.
Yesterday (ten days after emailing) I get an email from Abir Mondal asking me to provide details of who was responsible for the vacated premises before I took possession. I responded and told him that these details are clearly listed on the tenancy agreement.
To my shock my smart meter was remotely cut off without any warning around an hour ago - I am currently on hold while they attempt to resolve this issue. To be clear it is illegal under Schedule 6 of the Electricity Act 1989 to do this without warning.
I had to call UK Power Networks to find out that it was a meter issue and not an actual power cut. For EDF to behave in this was is completely unfair. I am not liable for the debts of the building owner but they are treating me as if I am. To give me no warning of this action is illegal and beyond unfair.
Once I resolve this I will be making a formal complaint to the ombudsman. EDF have been shambolic from the very first contact. I would rather attempt splitting the atom to generate my own power than voluntarily be their customer.”
“A year ago, I purchased a flat, and to my surprise, last month I received a bill from EDF indicating an "uncoverable debt" that supposedly dates back to the previous owners. After receiving the bill I wrote to their customer service, but I received no response.
Today, I just received the same bill again, which is frustrating, stressful and time-wasting for me.
I expected better from a major energy provider.”
“Huge thanks to Michael and drew for being such a genuine source of support during a tough time. I didn’t just need answers—I needed reassurance, and they gave me both. Every step of the process was handled smoothly and thoughtfully. They took time to really understand my situation and never made me feel rushed or judged. You can tell they truly love what they do and care about people. I’m so grateful for their patience, professionalism, and heart.”
“After the clocks changed on 26th October 2025, my in home Geo device stopped working.
I emailed EDF asking if they could remotely reset the device, or replace it.
They responded with
"Hello,
I have sent a copy of the july -aug bill via email.
Thanks"
Absolutely rubbish.
Didn't answer the question, gave no name and completely failed to resolve my problem.
Poorest customer service imaginable !!!!!!”
“I was bombarded by EDF to have a smart meter. It doesn’t work and now nobody wants to know about it. They’ve basically received funding from the government and that’s all they are interested in”
“If I could give zero stars, I would.
EDF Energy sent me a £288 "final bill" FOUR MONTHS after my account was officially closed — and after confirming in writing that no further action was required. Let that sink in.
I submitted my final meter readings. They acknowledged them. They emailed me saying everything was sorted. Fast forward months later, and suddenly I'm being told I owe them hundreds. No explanation. No accountability. Just cold, automated threats and zero concern for the regulatory standards they’re clearly violating.
They ignored their legal obligation to issue a final bill within 6 weeks, reversed earlier charges in a shady back-end recalculation, and then decided to gaslight me into thinking I still owe them money.
I’ve taken this to the Energy Ombudsman — because clearly EDF thrives on customer confusion, delay tactics, and emotional exhaustion. If you value your mental health, avoid this company at all costs.
EDF isn’t just inefficient — they’re predatory with a polite face.”
“Awful. I always used the automated top up until one day just when my bank account had lack of funds, the automated system no longer works even with funds in my account. I no longer receive texts to notify me that my supply is low to the point where I have to program myself to keep checking and ontop I have a knee Injury where bending down to do manual top ups is really difficult for me. I've spoken to 5 different advisors, the ones that promised they'd call back with a solution never did. Someone was supposed to come out to do the top up for me as I couldn't bend down and they didn't come or I didn't even hear from them at all. None of the advisors seem to know what they're talking about and sound trained at different levels to the point where with one of them, I got so frustrated after explaining every single detail in my enquiry only to discover to that he hadnt retained one bit of the info as he asked the same questions over again. Another advisor finally got me on another tarrif so I wouldn't have to top up again manually, i was told it would happen now in September and I check my account and its still running in pay as you go in active friendly credit meaning it has not switched and I have to call them again and top up manually bending down on my knee!”
