“CHANGED SUPPLIERS NO CONTACT FROM EDF DESPITE SEVRAL EMAILS TO CLOSE ACCOUNT AND BE REIMBUSED OF ANY CREDIT REMAING ON ACCOUT AWRFUL CUSTOMER SERVICE AND EXTREMLEY LONG CALL TIMES”
“When attempting to contact small business dept by phone normally at least 25 minute listening to annoying music etc. Upon speaking with a person (in the Phillipines) although polite not able to answer the account query and refer to a colleague who will contact within 15 mins. After 60min + no response. Previously spoke twice last week again no response to query. Definitely do not recommend.”
“very poor services they provide please do not use them. SPECIALLY GAS
we have no gas for last 5 days they still sending engineer when ever we call its different story and i have repeat myself like parrot.”
“One of the worst mistakes I have ever made. Their services are my worst nightmare that doesn't go away. I need help with this energy supplier, their services are horrific.”
“Please be aware of any contracts via EDF & the broker #Bionic as between them they like to entrap customers with digital renewal scheme. Please do not forget to remove their rights to use your signature in any other contracts. EDF make the customer abide by the conditions on the contract but they can breach the contract whenever it takes their fancy. So please be very aware.”
“Utterly useless organisation. No wonder they losing loads of customers. Basically bullying an 82 year old woman. Will not close account even though with new provider. Sarcastic emails from them with no names attached. Warm home discount went into that acct instead of new provider, purely because they would not close. Took 10 days to get it from them and then they wouldn't close acct still. Earning millions by holding people money and gaining interest. Good word in Uk is 'muppets'”
“In September, I changed supplier and joined Octopus. EDF took a final payment from my account (for five days' usage) which was far too high. EDF said they would have to contact Octopus and would make a refund as soon as Octopus had responded. The latter issued a revised bill on 26 October but I have still not had a refund. Last week, after prompting, EDF issued a revised bill and acknowledged that I am owed over £150. I am still waiting for a refund. This has caused a particular cashflow problem as I have just had to pay for an emergency repair to my stairlift, or be stranded downstairs. On a previous occasion, it took them four goes to issue a correct bill, even though based on actual readings. Appalling company.”
“If I could give minus I would.
Tried to contact an actual human. Impossible.
Emailed.. Bounces back
Called.. Can never get through
You would think it would be easy.
Shocking customer 'service'”
“Why do you give the wrong number out to customers..... please give your team the correct number to give to your customers...1 year of your poor customers being the wrong information. I year of us trying to resolve it...... extremely poor service.”
“Hello everyone and future EDF customers,
I want to share my unfortunate experience with EDF as a warning. Dealing with this company has been a nightmare, and I sincerely hope that no one else ends up in my position. Despite numerous attempts to dispute this bill, I have been met with little to no help, and the situation remains unresolved.
The bill you see here is for a two-bedroom flat. Yes, you read that right—a staggering amount for a modest home. This company seems to operate with little regard for its customers, charging as they please.
I am making this public because I have nothing left to lose—I’ve already lost everything. This could be you if you’re not careful. Be warned, if you choose EDF, you may find yourself in a position like mine—struggling with an enormous bill that seems unjustifiable. Take my experience as a cautionary tale. Look elsewhere if you value transparency, fair pricing, and a company that genuinely cares about its customers.
Don't end up like me.”
“I was previously an EDF Energy customer and when I left a property I was owed a refund which I have never received.
I complained at the time and my complaint was not acknowledged.
From others reviews I am not alone and I think it’s utterly unacceptable to not pay customers their own money back.
Customers should not have to chase for refunds and just have to leave it due to being ignored nor should anyone have to resort to other means such as small claims court to recover their refunds.
I have contacted EDF Energy about this matter even with the time lapse and await a response from them.”
“Another company who can't be bothered to turn up on an appointment to fit smart meters. No communications why you did'nt turn up or delay or whatever.”
“They are unprofessional they put an address of business under my name they mistake they keep building me and the business and I already told them I live above completely thieves be very careful with them they keep saying they cancel their mistake and keep bill me for a business is under my home ... Not a good company their are very but very unprofessional”
“The most pathetic bunch of people and company I have ever had to dealt with. Can’t understand a word any of there customer service staff have to day. Left me and my family with no gas supply for 3 days and blamed it on northern gas supply! Dragged my complaint out for over 11 months. Victoria harper was put in charge of my complaint and decided to deal with it by ignoring me. She should have been my 1 point of contact but instead decided deal with it be ignoring me and EDF let her get away with it. Eventually EDF offered me £250 compensation and made it as hard as they possibly could for me to claim the money and have it added to my account, blaming it on edf having ‘new systems’ and because the complaint was raised on there ‘old system’ it want possibly to add the compensation money to my account. They closed my complaint twice before resolving the complaint and ended up sending me an email saying if I don’t chafe EDF up about the complaint they’ll deal with it by closing the complaint again! What a pathetic company and bunch of people with Victoria harper being the worst of a bad bunch. Avoid EDF at all cost and take your business else where!”
“Smart meter for electricity broken. Not functioning at all. No readings, nothing! Flagged this up to edf 6 weeks ago. Karen and Jess dealing with it but now feel like they are ignoring my emails asking direct questions for clarification. Can see a big bill coming my way if they don’t get it sorted. No engineer available in my postcode. Really??! Something very wrong here in my opinion. Never heard the likes! Getting away with murder.”
