“EDF customer intimidation is a real joy 🙄. They are truly one of the bottom of the pit psychotic thieves I’ve had the unfortunate pleasure to deal with. I switched to Outfox the Market - what a refreshing relief! 🌟 My bills have almost halved, and the transparency about my exact bill is just so commendable. I can easily send my readings and smile, knowing I’m not being EDF robbed anymore! 😂🔌 #Winning”
“Weeks of my problems not being sorted out. I prefer to pay for my energy by PAYG but for weeks now my gas bill has inexplicably switched back to billing, which I have never requested. This is the second time in a year this has happened. Trying to get a phone call answered is impossible so have had to send numerous emails and texts but nothing resolved. I need to get this sorted as at the end of my tether. It seems obvious to me I would be better switching provider but can't even do that until I know exactly where I am with my gas account”
“Dreadful company. The most expensive energy supplier and NO communication that deals with the multiple issues I've encountered since having to deal with them. Account in someone else's name (didn't change it) - multiple fruitless calls to their call centre, their system kept cutting out so endless long calls that came to nothing. Awful.”
“Worst energy company ever. I have been with them for 4 years now, they have always increased my tariffs. My neighbours are paying around 200£ for gas and electricity, fixed tariff. I've contacted the customer service to question why I am paying around 380£ in the winter and £300 in the summer, and they told me that I am paying a higher tariff rate. They've changed my tariff plan to reduce it to £175, and after 2 months they are asking me to pay £380 every month. I would definitely not recommend them to anyone. With the cost of livings being higher, instead of understanding the customers, they are making it worst. All I wanted from them is to understand that I cannot afford to pay £380 a month, that's crazy. I've emailed customer service and no one responded.
OVERALL - TERRIBLE COMPANY!”
“Worst energy company ever. I have been with them for 4 years now, they have always increased my tariffs. My neighbours are paying around 200£ for gas and electricity, fixed tariff. I've contacted the customer service to question why I am paying around 380£ in the winter and £300 in the summer, and they told me that I am paying a higher tariff rate. They've changed my tariff plan to reduce it to £175, and after 2 months they are asking me to pay £380 every month. I would definitely not recommend them to anyone. With the cost of livings being higher, instead of understanding the customers, they are making it worst. All I wanted from them is to understand that I cannot afford to pay £380 a month, that's crazy. I've emailed customer service and no one responded.
OVERALL - TERRIBLE COMPANY!”
“I was staying at my mate's house and someone sabotaged my meats outside electric box so we had to call the UK energy network on 105 and they had to cut our power because it could cause a fire and they told us to call our energy provider to hopefully send someone out and my mate has two disabled children at high risk. They said it was going to send someone in 2 to 3 hours time. They never did so my mate had to stay in A hotel And I think that's completely dreadful for a energy company that is target to help vulnerable people even disabled children and they don't send someone out within the 2 to 3 hours”
“You bandits keep sending me massive bill for energy I haven’t used, your smart meters don’t work and you’re annoying me a lot and in fact I’m in credit”
“Currently being chased for over £1000 alleged debt after leaving EDF in April 2024. I owe them nothing, their billing has been chaotic and they have raised and cancelled several bills before eventually deciding after I payed (in good time) the final actual amount owing to them of around £380 that they owed my 94p. They sent this to me as a cheque in July 2024. Despite this I have received three letters demanding over £1000, the latest being a threat and notice of intent to commence legal action against me. I have phoned EDF on three occasions and after receipt of this most recent letter, and have had it cofirmed that my balance is zero and they do not know why I am receiving these letters! I have confirmed they record these calls and have reference numbers bu the letters keep coming. Terrible company systems leading to these mistakes on their part and distress to its current and previous customers like myself.”
“I received a bill today showing only electricity, I should be dual fuel. diret debit payment was also missing. I went to check bills online and it says I have no activity, yet they are taking direct debit payments and sending me a bill.”
“These thieving crooks doubled my monthly direct debit after the 'cooling off period', then charged me £150 early exit fees. To top it all off, they sent me a final bill which a week later was increased by almost £70. Dishonest, disreputable, incompetent, inept, crooks. Do not use these robbers”
“I made a payment on 4th July, but the money hasn't reflected in my account. I've complained several times , last complaint is 812516745 , with no resolution. This is unacceptable. Please credit my account immediately!!!
I am tired of this company!!!
Account number 671173561263”
“I tried to make a payment today but the automatic payment option wasn’t offered although I made a payment last week through it. I waited half an hour before anyone answered the phone. The another half hour trying to pay with the EDF person. Finally managed to pay but have not been sent a receipt or reference number by email as usually comes as soon as I’ve paid. Now I don’t know if my payment was registered or not. There seems to be something wrong with this new set up, changing account numbers, being able to use automatic payment one week and not the next. No explanation from EDF person on phone as to why except she said it was more convenient for the customer. No it isn’t it’s worse and a big waste of time now trying to pay a bill by waiting half an hour for someone to answer the phone.
It worked fine before with the automatic payment number which apparently doesn’t work with the new Account numbers. Why did you have to change the account numbers we’ve always had? Now it’s messed up and doesn’t work and you obviously don’t employ enough people to answer the phone.”
“I can’t get hold of anybody to help me - app for pay as you go smart meter won’t work on the app I made a mistake I paid £10 on the bill bit of the app instead of top up they took the money and it didn’t show on the hub also on the app did doesn’t even show in on a pay as you go it says unknown I’ve been with them 25years and it says no history of payments also on the hub it says messages have been sent I’ve never had any .im living a nightmare with all this .i texted them they never answered me back .i what’s up and could not understand what to do .im totally stuck with nobody to help me .i just don’t know what to do.”
“Crooks.
£1700 credit on bill.
When I requested this money, they managed to dwindle it down to £450!
Absolute crooks.
They changed meter readings to estimated readings.
(Now quarantined)
How strange?”
“Terrible communications and poor customer service. Proved impossible to speak to anyone. Very unclear how they calculate their direct debits. Kept going up for no reason or explanation.”
“New account numbers, so have to update password then discover one account with two meters on, only shows the invoices for one on both but none for the other meter. Get that eventually sorted. Then move onto getting an actual invoice for the year end despite two emails and speaking to someone in customer services, who said that was a different department I am still waiting, now I see they are making up readings at month end. Seeing as one account I deal with has a meter but it’s not used at the moment they’re are never going to be new readings which they should have noticed when they recalculated the bill recently going back to 2022 which actually left a small credit, and no difference in meter read from 2022 till today! This change of account number and different way of producing invoices is a shambles. They don’t deserve one star”
“Since starting the sign up process it's been an utter shambles.
I've sent countless emails and still I wait what seems an eternity.
They messes up my dual fuel switch which has only recently been resolved.
Said they give me £30 credit on my account still not done.
Customer service barely exists.
Soon as my contract is up I'm off.
Never ever had any problems with last supplier over many years and now I realise I made a big mistake joining edf.”
“Just don't listen to customers, totally unhelpful and fail to help elderly customers, engineers just going through the motions employ other contractors who cannot be contacted, staff fed up and know they are unable to deal with the complaint raised”
