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EDF Energy Reviews

1.3 Rating 773 Reviews
6 %
of reviewers recommend EDF Energy
1.3
Based on 773 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult

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EDF Energy 1 star review on 25th June 2025
Jennifer Wayne
EDF Energy 1 star review on 11th May 2025
Milan
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 21st January 2025
Mon
EDF Energy 1 star review on 22nd October 2024
Poor Customer
EDF Energy 1 star review on 8th October 2024
Ryan Davies
46
Anonymous
Anonymous  // 01/01/2019
I've booked a meter reader change appointment and the engineer didn't come, neither did he gave me a call! and it happened ...4 times!!! I've made the booking for 4 times and all 4 were just a waste of time. When I asked the consultant to connect me with someone more senior/a manager, I was promised that I would receive a call, but it never happened as well. That's outrageous.
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Posted 6 months ago
Absolument incompétents. Ils envoient des factures avec une adresse erronée, sont incapables de les corriger, leurs processus sont extrêmement compliqués et ne donnent finalement pas le résultat escompté. Je suis désespéré et vais changer de fournisseur. Plus jamais EDF.
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Posted 6 months ago
Thankful l got redeemed with the help of TheresachinRecovery INC
EDF Energy 1 star review on 5th June 2025
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Posted 6 months ago
EDF are truly, truey awful - i've been locked out of my online account for over a year, because they can't reset an email address for some unknown reason... despite their staff having accidentally deleted it . The automated phone system also cuts out frequently, plus sends you in circles even when trying to complete simple tasks - like paying a bill. Im counting down the days to be in a position to close my account next month. Avoid them like the plague..
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Posted 6 months ago
Got my funds back, thanks to harrylucy977 - @ gmail . com.
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Posted 6 months ago
Very poor indeed,put in actual readings for both Gas and electric that was much lower than estimated got a much higher revised bill nearly £700 more.Loads of adj. done by them including write offs,charges for zero KW s,makes no sense at all.
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Posted 6 months ago
Very poor indeed,put in actual readings for both Gas and electric that was much lower than estimated got a much higher revised bill nearly £700 more.Loads of adj. done by them including write offs,charges for zero KW s,makes no sense at all.
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Posted 6 months ago
I was badly let down by EDF today. Engineer booked to replace my old meter , didn't turn up. Very poor communication, terrible company . Definately thinking about changing over to Octopus Energy. Wasted all day making phone calls .All for what ?? Nothing .
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Posted 6 months ago
Do not bother with these people! They overcharge, do not listen to complaints and are extremely unhelpful!
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Posted 7 months ago
I lost all my savings within a week and couldn’t withdraw any funds. I reported the issue to mrs Olivia and I was finally able to access my money. It was a stressful and difficult experience
EDF Energy 1 star review on 11th May 2025
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Posted 7 months ago
Since October 2024, I have been trying to get an isolator switch installed at my newly renovated home. As part of the renovation, the property underwent a full rewire, and my electrician has been unable to complete the job and activate the electricity until the isolator switch is fitted. Consequently, I have been unable to move into my home, as there is no electricity. Despite numerous phone calls, countless emails, and a formal complaint raised with EDF customer service, my concerns remained unaddressed. Left with no alternative, I escalated my case to the Ombudsman, hoping this would prompt EDF to take the matter seriously. The Ombudsman ruled in my favour, yet EDF has failed to act in a timely and effective manner, placing EDF in breach of a legally binding decision. This situation has caused considerable inconvenience, resulted in financial losses, and wasted significant time. It has also led to unnecessary stress. I urge EDF leadership to hold your customer accounts team accountable to ensure improved service standards moving forward, as your customers rightfully deserve.
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Posted 7 months ago
Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn’t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn’t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome.
EDF Energy 1 star review on 4th May 2025 EDF Energy 1 star review on 4th May 2025
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Posted 7 months ago
There is a way out as I found out recently. Same incompetence from EDF but it was easy to resolve. Move supplier and then they have to respond. I moved to Octopus Energy - took 2 days. Really easy and EDF Energy had to provide an account. Fortunately we did not have D/D so they couldnt take what they wanted. So far Octopus Energy have responded to emails and telephone calls and the differences with the companies is just amazing. Rating is for EDF Energy.
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Posted 7 months ago
How was I so stupid to not read the reviews before joining. EDF are the worst company I’ve ever dealt with - four months in and I’ve not even been billed, their App is all over the place. Besides poor Jade (their only employee) who responds and does her best in an awful mess - you just can’t get help. How is it still operating?? Surely it’s on its way out, simply for being so incompetent. I want out - but can’t until they bill me, take my money and clear things. I JUST WANT OUT! 🙁
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Posted 7 months ago
I lost all my savings within a week. I reported the issue to BItclaim, and I was finally able to get my money back. It was a stressful and difficult experience
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Posted 7 months ago
Horrible 2 year contract with them. My contract finished on the 8th December 2024 and I am still trying to talk to someone to explain the bill which I believe it is wrong. Had the same problem with the electricity and only managed to sort it in February. From over £500 it turned out to be just over £100. Trying to sort out the gas now. Just keep receiving emails and texts with depth collectors. I keep sending messages and spend ages waiting listening to music with the hope someone will pick up.
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Posted 8 months ago
£491 back billing from January 2023 they admitted it was there mistake but still expect payment an absolute disgrace
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Posted 8 months ago
Poor Customer Service – No Response to My Issue I have contacted EDF multiple times—called three times and emailed twice—regarding my energy usage not showing in Energy Hub. Despite my repeated attempts, I have received no resolution. I don’t even have a digital meter at home, yet no one from EDF has provided a clear response or solution. When I called, I was told the issue had been passed to the meter department, but nothing has changed. Worse, I was promised updates via email, but no one has ever followed up. The lack of communication and action is extremely frustrating. As a customer, I expect at least a basic level of support, but EDF seems to ignore genuine concerns. This experience has been disappointing, and I hope they finally address my issue instead of making empty promises.
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Posted 8 months ago
Overcharge me. Customer service is a joke their rude and argumentative. Won’t correct anything. Refused to send anyone out for repairs AVOID AVOID
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Posted 8 months ago
Waited on phone to customer services today for 20 minutes and then they cut me off. Phoned again and got a rude agent - did not listen to my query, kept sighing and treating me with contempt. Kept saying abruptly that she was trying to help me, but that was the last thing she was doing. She should not be in customer services - extremely poor at the job.
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Posted 9 months ago
EDF Energy is rated 1.3 based on 773 reviews