“Well I wouldn't describe myself as happy as I have just lost my husband of almost 56 years and have a large bill to pay! However Rachael the lady who helped me with my queries was patient kind and helpful and I felt reassured when I came off the phone. Thank you Rachael.xx”
“They installed a smart meter 4 years ago which cannot connect to my gas meter becuse of the distance. They keep promising to provie a solution but nothing happens and they do not seem to care. All the authoities say we should use one so why can't EDF fix it after so long?”
“Personally I have NOT had a problem with this company....except. Today I found out that I was in credit. Yipeeee. Mind you I'm not surprised because I've kept warm via hot H2O bottles, put my clothes for the following day beneath my bedding so they were warm in tut morning, cooked two meals at once in my oven, washed my cutlery with the ' still ' warm water from my hot H2O bottle...I've thought of everything. Can I reduce my D/D, can I get my credit back ...can I " cook "! With a F.
Otherwise they are great.”
“So before the 1st of April in was topping up £35 to last just over a week, when the nee prices kicked in my meter went wild and is literally bleeding like a civ.the gas is going dramatically fast and the msn on the phone from edf said to me that gas has risen 54% means that I should be topping up £54 to and spending near £80 when bought with electricity top up.what on earth should I do as now I.would rather sit in the cold house I am in than to watch the meter swallow my money in minutes .54 hadn't even lasted 4 days”
“They are rubbish they can’t even set up my account they just keep sending me the same email they are not even reading my email. The codes and links do not work. It’s disgusting I am so stressed crying angry distraught fretting fretful why are the so bad.
I am so distraught I don’t know what to do how am I going to sort this out when EDF energy don’t care I have moved to a property that has EDF so I thought it would be easy no it’s not disgusting company”
“I managed to get through on the phone. Lengthy wait but my problem was answered eventually by a very helpful young lady. The new charges are frightening but I’ve no reason to think they’re any more than other companies.”