EDF Energy Reviews

"Terribly Irresponsible! EDF does not deserve any star!!!! the most terrible customer service you can imagine. We have pay as you go meter with the account set up with direct debit so we shall never experience supply cut. It never works properly so I've had to manually enter the 20-digit UTRN number every time we top up. \r\nSadly, we have been left with no gas five times in this winter only because their system fails to generate UTRN number. They took the money from my account on different occasion and then cut the gas because the system has updating issue! we have children at home, but they don't care if they suffer from cold winter. \r\nWe have been trying to switch from top up meter to monthly credit for the last four months. The smart gas meter does not switch over but no one in EDF understand the issue or even try to find a solution!!! I am afraid I must call it useless and carless system!!! they keep changing the account from top up to credit and from credit back to top up meter! every time I have to call and stay in long queue to explain same story to different agents who are spread around the globe! \r\nFor the sixth time this year we have been left with no gas tonight!!! I called them this morning to top up, but their agent said you are no on monthly credit and no need to pay in advance! I explained the issue we have had since November, and she said leave it with me and I will call you in two hours to review the meter situation. She never called me back and I'm not surprised because they only seem to be caring if there is an automated feedback link generated and they want to avoid receiving negative points! Story short, when I came back from work, I realized that boiler is off, gas supply is cut and their office is closed until tomorrow, What am I going to do tonight with no other source of heating and considering have children at home! I have tried every contact number associated with EDF and none is responsive. \r\nNOT recommended and will suggest do not even think trying EDF as you will regret very soon. \r\n\r\nI also attached a photo I took when I was still in the queue for almost one hour and the call ended with no response! The EDF pooooooor service drives you mental! stay away from them or be prepared to be ripped off."

"Terrible. SMETS1 meter not working and EDF refuse to change it. \r\nThis is completely unacceptable. This has been backwards and forwards for more than a year now. I\u2019ve even been told that the SMETs 1 was incompatible and engineer arranged (twice) to come and replace it only to be told at the last minute that it would not be replaced. I have waited in for an engineers visit only to be told \u2018I can\u2019t change it\u2019 after EDF arranged for it to be changed! The IHD won\u2019t work, annd there anre huge chunks of data missing from the \u2018Smart Hub\u2019. This company are a complete shambles. I can\u2019t wait for my fixed price deal to expire so I can move to another supplier. What a disgrace. No wonder EDF have a 1.2 rating on IO."

"Trying to get a correct bill for over 10 weeks. EDF insists on using a fictitious opening read to extort more money. Sent a photo of gas meter on 5\/9\/23 showing opening read, another two weeks later and then weekly but they just ignore it and use their own which is overcharging me by \u00a3400. Have spoken to chat bots, call centres all over the world, energy agents, have made dozens of phone calls, emails to people all promising to put it right but to date still no action and demanding over payment, dishonest company. This has to be put right at some point and who will compensate me for the stress I have suffered and my valuable time."

"I had an empty property in Chester, the new tenant gave the wrong meter readings, so I got an EDF bill for \u00a3865.77.\r\nThe house was empty for 6 weeks and no energy was used.\r\nWhenI contacted EDF, they tell me that they cannot change meter readings, even though I had an independent photographed inventory , with photos of each meter"

"The worst suplier ever!\r\n\r\nI have submitted my meter reading 3 weeks ago and they have not issed my bill yet. This is the second month when it happens. Now they inssist to pay 2 months in one without me agreeing for such a thing!"

"I've been trying since May 2022 to get a new meter fitted as ours doesn't give a reading. All my bills are estimated and I'm at my wits end. They say can you send a picture of your meter that doesn't work!!!!. So I did"

"My father owns a small 8 bedroomed hotel in blackpool\r\nhe came on the phone literally crying to me saying he needs to sell the hotel because he cant afford the bills anymore from EDF,\r\nI told him to send me the bill on whatsapp and to my horror it stated they were changing his monthly energy payment for the gas to \u00a33,651.00 he only opens at weekends.\r\nHe suffers from high blood pressure and if anything happens to him i will hold EDF totally responsible.\r\nI then looked at his statements and found that has had 3 payments of \u00a31000.00 taken from his bank and 2 payments of \u00a3495.00 taken from his bank and get this the credit on his account is \u00a33,250.66 and he has been on the phone three times to get this money back into his account and twice they put the phone down on him and the third time the line went dead.I am now going to seek compensation from this company for making my father ill and will be seeking legal advice from my solicitor.These thieves need to be held accountable life is hard enough with the energy crisis you dont expect energy companies to make it worse.\r\nABSOLUTELY DISGUSTING"