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EDF Energy Reviews

1.3 Rating 756 Reviews
5 %
of reviewers recommend EDF Energy
1.3
Based on 756 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5

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EDF Energy 1 star review on 25th June 2025
Jennifer Wayne
EDF Energy 1 star review on 11th May 2025
Milan
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 21st January 2025
Mon
EDF Energy 1 star review on 22nd October 2024
Poor Customer
EDF Energy 1 star review on 8th October 2024
Ryan Davies
46
Anonymous
Anonymous  // 01/01/2019
You bandits keep sending me massive bill for energy I haven’t used, your smart meters don’t work and you’re annoying me a lot and in fact I’m in credit
Helpful Report
Posted 1 year ago
Currently being chased for over £1000 alleged debt after leaving EDF in April 2024. I owe them nothing, their billing has been chaotic and they have raised and cancelled several bills before eventually deciding after I payed (in good time) the final actual amount owing to them of around £380 that they owed my 94p. They sent this to me as a cheque in July 2024. Despite this I have received three letters demanding over £1000, the latest being a threat and notice of intent to commence legal action against me. I have phoned EDF on three occasions and after receipt of this most recent letter, and have had it cofirmed that my balance is zero and they do not know why I am receiving these letters! I have confirmed they record these calls and have reference numbers bu the letters keep coming. Terrible company systems leading to these mistakes on their part and distress to its current and previous customers like myself.
Helpful Report
Posted 1 year ago
I received a bill today showing only electricity, I should be dual fuel. diret debit payment was also missing. I went to check bills online and it says I have no activity, yet they are taking direct debit payments and sending me a bill.
Helpful Report
Posted 1 year ago
These thieving crooks doubled my monthly direct debit after the 'cooling off period', then charged me £150 early exit fees. To top it all off, they sent me a final bill which a week later was increased by almost £70. Dishonest, disreputable, incompetent, inept, crooks. Do not use these robbers
Helpful Report
Posted 1 year ago
Smart Meter installed 4 months ago and EDF haven't / won't fix the display module
Helpful Report
Posted 1 year ago
I made a payment on 4th July, but the money hasn't reflected in my account. I've complained several times , last complaint is 812516745 , with no resolution. This is unacceptable. Please credit my account immediately!!! I am tired of this company!!! Account number 671173561263
EDF Energy 1 star review on 9th July 2024 EDF Energy 1 star review on 9th July 2024
Helpful Report
Posted 1 year ago
I tried to make a payment today but the automatic payment option wasn’t offered although I made a payment last week through it. I waited half an hour before anyone answered the phone. The another half hour trying to pay with the EDF person. Finally managed to pay but have not been sent a receipt or reference number by email as usually comes as soon as I’ve paid. Now I don’t know if my payment was registered or not. There seems to be something wrong with this new set up, changing account numbers, being able to use automatic payment one week and not the next. No explanation from EDF person on phone as to why except she said it was more convenient for the customer. No it isn’t it’s worse and a big waste of time now trying to pay a bill by waiting half an hour for someone to answer the phone. It worked fine before with the automatic payment number which apparently doesn’t work with the new Account numbers. Why did you have to change the account numbers we’ve always had? Now it’s messed up and doesn’t work and you obviously don’t employ enough people to answer the phone.
Helpful Report
Posted 1 year ago
I can’t get hold of anybody to help me - app for pay as you go smart meter won’t work on the app I made a mistake I paid £10 on the bill bit of the app instead of top up they took the money and it didn’t show on the hub also on the app did doesn’t even show in on a pay as you go it says unknown I’ve been with them 25years and it says no history of payments also on the hub it says messages have been sent I’ve never had any .im living a nightmare with all this .i texted them they never answered me back .i what’s up and could not understand what to do .im totally stuck with nobody to help me .i just don’t know what to do.
Helpful Report
Posted 1 year ago
Crooks. £1700 credit on bill. When I requested this money, they managed to dwindle it down to £450! Absolute crooks. They changed meter readings to estimated readings. (Now quarantined) How strange?
Helpful Report
Posted 1 year ago
Terrible communications and poor customer service. Proved impossible to speak to anyone. Very unclear how they calculate their direct debits. Kept going up for no reason or explanation.
Helpful Report
Posted 1 year ago
New account numbers, so have to update password then discover one account with two meters on, only shows the invoices for one on both but none for the other meter. Get that eventually sorted. Then move onto getting an actual invoice for the year end despite two emails and speaking to someone in customer services, who said that was a different department I am still waiting, now I see they are making up readings at month end. Seeing as one account I deal with has a meter but it’s not used at the moment they’re are never going to be new readings which they should have noticed when they recalculated the bill recently going back to 2022 which actually left a small credit, and no difference in meter read from 2022 till today! This change of account number and different way of producing invoices is a shambles. They don’t deserve one star
Helpful Report
Posted 1 year ago
Since starting the sign up process it's been an utter shambles. I've sent countless emails and still I wait what seems an eternity. They messes up my dual fuel switch which has only recently been resolved. Said they give me £30 credit on my account still not done. Customer service barely exists. Soon as my contract is up I'm off. Never ever had any problems with last supplier over many years and now I realise I made a big mistake joining edf.
Helpful Report
Posted 1 year ago
Just don't listen to customers, totally unhelpful and fail to help elderly customers, engineers just going through the motions employ other contractors who cannot be contacted, staff fed up and know they are unable to deal with the complaint raised
Helpful Report
Posted 1 year ago
This company does not even deserve 1 star. The customer service is shockingly bad. There is literally no way of contacting these people. They do not respond to emails, whatapp and take 45 minutes to answer the phone. Then leave you on hold for 30 minutes to find you an appointment slot. Then return saying that have no appointments. The engineers fitted the smart meter in a metal box which stops it working...when I finally got a reply after I made a complaint they emailed asking if they could call me to book an appointment. 7 hours later they still have not called.... I am personally leaving this company as they ate a joke. -10 stars
Helpful Report
Posted 1 year ago
I’ve now spoken to 15 people yes 15, not one could help with setting up a simple policy for boiler cover with annual service, how in earth are you still a company, I’ve given up and will take my money somewhere else !
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Posted 1 year ago
OMG! Please check your bills if you have a SMART meter. EDF used a random estimate for April instead of actual reading. So instead of charging for 200kwh they charged me for 2000kwh. This company must have serious problems with their billing software. So obviously a glaring error. I attempted to contact edf by whatsapp and then by email. Ive heard nothing!! Im not sure if its incompetence or fraudulent behaviour. Please see my bill below with mad estimated reading!!
EDF Energy 1 star review on 20th June 2024
Helpful Report
Posted 1 year ago
Unbelievably patronising and passive aggressive man came to change meter.. Think he didn't want to do the job, wasting time and dithering. Then refused to do his job when I asked him to get on with it
Helpful Report
Posted 1 year ago
Virtually uncontactable. No customer service over a weekend? No response to WhatsApp messages. 25min plus wait time on the phone before I had to hang up. I've still not managed to speak with anyone regarding my query. Possibly the worst customer service I've ever come across.
Helpful Report
Posted 1 year ago
I have had a very unpleasant experience with your Edf recently as I was unexpectedly switch over to a new account number without my consent and input. During this time I was told that I would receive a new barcode within the next two weeks. This however did not happen and I was unable to make any payments. When I called to try and pay over the phone I was told that my meter was not connected to your system. I was told that I could still make a payment however and my money was taken, this however did not get put into my account so I was still left with low credit even after contacting you. I was however told that I would still have this money waiting when you fixed the problem. During my phone call I was informed that my new payment barcode was not even processed or printed yet and I would need to wait a week for it to come this would obviously go over the allotted two weeks that I was told I would need to wait even though I would be without electricity as they needed to come and reconnect me to the system and there was nothing I could do about this. Attached are what apps conversions to confirm this. There are disabled and elderly people as well as children under 18 years in the property and this is quite concerning for them as they will be with electricity as it ran out on a Sunday outside of your normal office hours and I was informed that I would need to wait over 12 hours to contact you this would mean that all of the food in the fridge and freezer would go off in-spite of the money being paid. I find this quite frankly unprofessional as the money was paid to my full capacity and I was still denied this service. This is in addition to the numerous issues that your service clearly has. If they are unable to send out any means of payment in the time that you have allocated for yourself I should have never been without means to pay and then stopped from receiving the service that I had paid for.
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Posted 1 year ago
This has to be the worst treatment by any gas company. 3 days without gas connection after i paid on a prepaid metre. You call customer care number and you wait 30-40 minutes before anyone picking up and when they do , they keep telling me that someone is coming to fix and noone has come yet. 3 days in the cold with no hot water or gas to cool and i have 2 kids under 5. Definitely switching … am very disappointed and very angry
Helpful Report
Posted 1 year ago
EDF Energy is rated 1.3 based on 756 reviews