Weeks of my problems not being sorted out. I prefer to pay for my energy by PAYG but for weeks now my gas bill has inexplicably switched back to billing, which I have never requested. This is the second time in a year this has happened. Trying to get a phone call answered is impossible so have had to send numerous emails and texts but nothing resolved. I need to get this sorted as at the end of my tether. It seems obvious to me I would be better switching provider but can't even do that until I know exactly where I am with my gas account
10 months ago
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