Since October 2024, I have been trying to get an isolator switch installed at my newly renovated home. As part of the renovation, the property underwent a full rewire, and my electrician has been unable to complete the job and activate the electricity until the isolator switch is fitted. Consequently, I have been unable to move into my home, as there is no electricity. Despite numerous phone calls, countless emails, and a formal complaint raised with EDF customer service, my concerns remained unaddressed. Left with no alternative, I escalated my case to the Ombudsman, hoping this would prompt EDF to take the matter seriously. The Ombudsman ruled in my favour, yet EDF has failed to act in a timely and effective manner, placing EDF in breach of a legally binding decision. This situation has caused considerable inconvenience, resulted in financial losses, and wasted significant time. It has also led to unnecessary stress. I urge EDF leadership to hold your customer accounts team accountable to ensure improved service standards moving forward, as your customers rightfully deserve.