There is a way out as I found out recently. Same incompetence from EDF but it was easy to resolve. Move supplier and then they have to respond. I moved to Octopus Energy - took 2 days. Really easy and EDF Energy had to provide an account.
Fortunately we did not have D/D so they couldnt take what they wanted.
So far Octopus Energy have responded to emails and telephone calls and the differences with the companies is just amazing.
Rating is for EDF Energy.
1 month ago
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