“Very poor indeed,put in actual readings for both Gas and electric that was much lower than estimated got a much higher revised bill nearly £700 more.Loads of adj. done by them including write offs,charges for zero KW s,makes no sense at all.”
“Very poor indeed,put in actual readings for both Gas and electric that was much lower than estimated got a much higher revised bill nearly £700 more.Loads of adj. done by them including write offs,charges for zero KW s,makes no sense at all.”
“I was badly let down by EDF today. Engineer booked to replace my old meter , didn't turn up. Very poor communication, terrible company . Definately thinking about changing over to Octopus Energy. Wasted all day making phone calls .All for what ?? Nothing .”
“Hi I spoke to a oivley lady by the name of Danielle who was very polite and helpfull and at the moment I have no problems with EDF like the other companies”
“I spoke to Danielle in regard of a flat we own and who h is/ was rented..
.Danielle gave me all the info needed and she did it with professionalism and
kindness”
“My tariff change was dealt with efficiently by Rachael, who also changed my billing date as I requested. Everything was dealt with in a friendly manner. Thank you.”
“Rachel was very thorough throughout the whole complaint procedure. I was very annoyed that the same fault had occurred for a second time and that without me being very vigilant it would have cost me a considerable amount of money. She dealt with it very professionally, kept me updated on progress and gave me a detailed explanation at the end as to what went wrong and how it had now been fixed permanently. Full marks to Rachel for her handling of my complaint.”
“I spoke to Lisa Walsh this afternoon about a query with my bill. She was friendly, extremely helpful and professional. She was able to put my mind at rest. Her Customer Service was excellent and she is a huge asset to EDF.
Thank you Lisa.”
“Well I wouldn't describe myself as happy as I have just lost my husband of almost 56 years and have a large bill to pay! However Rachael the lady who helped me with my queries was patient kind and helpful and I felt reassured when I came off the phone. Thank you Rachael.xx”
“The operator was very helpful and explained what had happened
Although no problems with the operator was disappointed in EDF as a company it to pick up on this particular problem
They are the ones who wanted to change our smart meters which left thinking we were much more in credit than we thought”
“EDF made me happy by giving me free electricity on Sundays! They challenged me to save at peak times during the week (which was easy) and then rewarded me with free energy on Sundays. Any saving is a win win in today’s energy climate. I’m a happy customer!”
“Thank you EDF for getting back to me and querying my 1* review. Your representative could not have been more polite, kind and understanding. The situation has been resolved and I am delighted.”