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EDF Energy Reviews

1.3 Rating 763 Reviews
6 %
of reviewers recommend EDF Energy
1.3
Based on 763 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult

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EDF Energy 1 star review on 25th June 2025
Jennifer Wayne
EDF Energy 1 star review on 11th May 2025
Milan
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 21st January 2025
Mon
EDF Energy 1 star review on 22nd October 2024
Poor Customer
EDF Energy 1 star review on 8th October 2024
Ryan Davies
46
Anonymous
Anonymous  // 01/01/2019
EDF have failed to recognise that people vote with their feet if they are treated as badly as this. I was forced to have a Smart Meter installed after months of bullying when mr prepay meter developed a very specific fault. This happened in JUNE 2024 and after Email wars with them, they eventually sorted just before Christmas over half a year later. They hadn't even commissioned the meter. On top of that, they had the audacity to Bill me estimates in the hundreds without telling me I had a faulty set up. I had to pay for their errors in the mean time. Horrible customer service who make you feel like committing suicide just stuggling to make ends meet. They wouldn't give a damn if you froze to death as long as they get their money. I have been with EDF for over 15 years. They will never see me again.
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Posted 8 months ago
CHANGED SUPPLIERS NO CONTACT FROM EDF DESPITE SEVRAL EMAILS TO CLOSE ACCOUNT AND BE REIMBUSED OF ANY CREDIT REMAING ON ACCOUT AWRFUL CUSTOMER SERVICE AND EXTREMLEY LONG CALL TIMES
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Posted 8 months ago
When attempting to contact small business dept by phone normally at least 25 minute listening to annoying music etc. Upon speaking with a person (in the Phillipines) although polite not able to answer the account query and refer to a colleague who will contact within 15 mins. After 60min + no response. Previously spoke twice last week again no response to query. Definitely do not recommend.
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Posted 8 months ago
very poor services they provide please do not use them. SPECIALLY GAS we have no gas for last 5 days they still sending engineer when ever we call its different story and i have repeat myself like parrot.
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Posted 9 months ago
One of the worst mistakes I have ever made. Their services are my worst nightmare that doesn't go away. I need help with this energy supplier, their services are horrific.
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Posted 9 months ago
The Service is Shocking!
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Posted 9 months ago
Please be aware of any contracts via EDF & the broker #Bionic as between them they like to entrap customers with digital renewal scheme. Please do not forget to remove their rights to use your signature in any other contracts. EDF make the customer abide by the conditions on the contract but they can breach the contract whenever it takes their fancy. So please be very aware.
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Posted 9 months ago
Utterly useless organisation. No wonder they losing loads of customers. Basically bullying an 82 year old woman. Will not close account even though with new provider. Sarcastic emails from them with no names attached. Warm home discount went into that acct instead of new provider, purely because they would not close. Took 10 days to get it from them and then they wouldn't close acct still. Earning millions by holding people money and gaining interest. Good word in Uk is 'muppets'
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Posted 9 months ago
In September, I changed supplier and joined Octopus. EDF took a final payment from my account (for five days' usage) which was far too high. EDF said they would have to contact Octopus and would make a refund as soon as Octopus had responded. The latter issued a revised bill on 26 October but I have still not had a refund. Last week, after prompting, EDF issued a revised bill and acknowledged that I am owed over £150. I am still waiting for a refund. This has caused a particular cashflow problem as I have just had to pay for an emergency repair to my stairlift, or be stranded downstairs. On a previous occasion, it took them four goes to issue a correct bill, even though based on actual readings. Appalling company.
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Posted 9 months ago
If I could give minus I would. Tried to contact an actual human. Impossible. Emailed.. Bounces back Called.. Can never get through You would think it would be easy. Shocking customer 'service'
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Posted 10 months ago
Appalling customer swervice, 6 weeks to refund my surplus balance of £80! avoid them like the plague!
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Posted 10 months ago
Why do you give the wrong number out to customers..... please give your team the correct number to give to your customers...1 year of your poor customers being the wrong information. I year of us trying to resolve it...... extremely poor service.
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Posted 10 months ago
Spoke to an amazing member of staff Alison so courteous and professional a credit to EDF she restored my faith in human nature costs nothing to be kind but kindness is priceless thankyou from a very grateful 81 year old widow !!
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Posted 10 months ago
Awfull, Trying to get a smart meter for 10 years ???????
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Posted 10 months ago
They started sending bills once the smart meter was put in even though I was PAYG I left them in August and still getting bills. It's a disgrace.
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Posted 10 months ago
Just avoid
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Posted 10 months ago
Hello everyone and future EDF customers, I want to share my unfortunate experience with EDF as a warning. Dealing with this company has been a nightmare, and I sincerely hope that no one else ends up in my position. Despite numerous attempts to dispute this bill, I have been met with little to no help, and the situation remains unresolved. The bill you see here is for a two-bedroom flat. Yes, you read that right—a staggering amount for a modest home. This company seems to operate with little regard for its customers, charging as they please. I am making this public because I have nothing left to lose—I’ve already lost everything. This could be you if you’re not careful. Be warned, if you choose EDF, you may find yourself in a position like mine—struggling with an enormous bill that seems unjustifiable. Take my experience as a cautionary tale. Look elsewhere if you value transparency, fair pricing, and a company that genuinely cares about its customers. Don't end up like me.
EDF Energy 1 star review on 22nd October 2024
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Posted 10 months ago
I was previously an EDF Energy customer and when I left a property I was owed a refund which I have never received. I complained at the time and my complaint was not acknowledged. From others reviews I am not alone and I think it’s utterly unacceptable to not pay customers their own money back. Customers should not have to chase for refunds and just have to leave it due to being ignored nor should anyone have to resort to other means such as small claims court to recover their refunds. I have contacted EDF Energy about this matter even with the time lapse and await a response from them.
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Posted 10 months ago
Another company who can't be bothered to turn up on an appointment to fit smart meters. No communications why you did'nt turn up or delay or whatever.
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Posted 10 months ago
They are unprofessional they put an address of business under my name they mistake they keep building me and the business and I already told them I live above completely thieves be very careful with them they keep saying they cancel their mistake and keep bill me for a business is under my home ... Not a good company their are very but very unprofessional
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Posted 10 months ago
EDF Energy is rated 1.3 based on 763 reviews