“Run. Do not go with these people. They are trying to charge us £10 a day for a 3 room flat . We don't even have the heating on. Sat in my house wearing thermals because these people are bleeding us dry. They are very rude if you have a complaint and left me on hold for over 2 hours whilst I was trying to sort this out.”
“I joined the Sunday Saver Scheme and kept detailed meter readings, including smartphone photos. Free electricity amounted to 98.35 kW’s over 4 Sundays and Xmas day totalling £24.16. I have been rebated only £14.54. I have made detailed complaint via email and received inadequate and incorrect information. I now intend to raise the issue with Energy Ombudsman.
It’s a small amount, but annoying.
I suspect EDF lack the systems to measure precisely free energy so millions of customers may be affected. Just wondering if anybody here joined the scheme, kept their own records and have been short-changed.”
“Massively overcharging me a tiny business. I have been trying for weeks to get to someone who can talk to me intelligently about the problem. So far I have spent weeks being passed around from agent to agent and being denied access to a manager. Now they're telling me they can't get through on my phone despite everyone else having no issues. In the meantime the inflated bills accrue. Disgraceful.”
“My “smart” meter has not been working for months. Messaged them in start of November and was promised a new meter within 28 days. It’s the middle of January now and still no replacement. They’re no longer replying to messages (apart from automatic replies). Can’t wait till my contract is over.”
“AVOID Staff is not helpful. Can't answer any questions about tariff or charges on your account. Overcharging for everything!!!! AVOID
In one day double my reading from mater and charge me for it when I ask why they do that oh is estimated my us. AVOID!!!!!”
“Worst energy company - AVOID!!!
We are a small business, they charged us over £1600 a month for 2 electricity meters when we only have one. This lasted for over 5 months trying to get it sorted, they did not refund the full amount over charged.
Their international sales department are an absolute JOKE!!! Call almost every day for a meter read (we have smart meters) if you end the call, they repeatedly call and don't say anything causing the phone lines to block!!
AVOID AVOID AVOID!!!”
“Warning to all
EDF will over charge and inflate the bill.
The staff need to be trained how to speak to customers not saying inappropriate things. They agree to pay money back then only pay the government cold heating payment. Use a reputable company NOT EDF”
“Not bad but worse big liars in the company on the automated phone it saying specialist but I guess they are worst the primary kids at least the kids understand English .it's been 7 days no call back from managersthese so called specialist Ben Kevin Samantha Joanna freedom kath Hyde Tina oleg from team M and so on the list keeps going very bad service .I just made a call to Samantha first saying can't transfer but then if I transfer my manager will not be able to help so big liars in the company still waiting for a call”
“We're now 4 days into having no electricity at our small business - no heating, no lighting, no computers, no phones, no WIFI.
No idea what's going on and why I have to sit in a cold, dark office just in case the engineer calls to say he might be here by 8pm. Otherwise I'll have to return by 8am tomorrow.
Really poor service.”
“EDF are an absolute joke of a company. Since April 2024 we have been having nothing but issues with EDF They were charging us over £600 a month for gas and electricity when we signed up for fixed £150. Then oddly we was randomly £20k in credit which we knew wasn't right we called up to get this altered which didn't happen until Nov 2024 because of this EDF started to charge us only £5 per month again we called to get this resolved still nothing was sorted until Nov. We contacted the ombudsmen to help because EDF decided to add on £2k on to our bill the ombudsmen didn't help even though this was all down to EDF and to make matters worse last month they decided to add an extra £6k to our bill and now they are stating that we need to be paying £2,586 Per month we live in a 2 bedroom house I have 3 young children and I am also disabled what EDF are doing to us is sick and inhumane, they don't care about there customers and they need shutting down. If you are thinking of going with EDF don't you will be making a huge mistake and they will take you for all you have there not an energy company in my eyes they are scam artists.”
“No one to talk to who knows anything. I can not get smart meter to work, I have solar panels, yet nothing has changed re the billing. Are edf just keeping electric?”
“Was put in large business tariff by them but should of been small, their mistake.10 months still sorting.All I can say is this company is the worst of the worst for messing you around.The staff need training but me personally I would sack the lot of them.To say they haven't a clue would be a understatement and really don't care.Sad to say but true.”
“The customer service experience has been unsatisfactory. Contacting them often feels like a waste of time. Additionally, the sales team appears to lack interest in maintaining relationships with existing customers. As a result, we have decided to change our supplier.”
“Since December, I have been dealing with an absolute nightmare with EDF Energy, and I feel compelled to share my experience to help others avoid the same frustration.
Gas Cut Off Despite Regular Payments
Even though I made regular payments on time and had a credit balance on my account, EDF cut off our gas supply. This left my household without heating during a crucial time of year.
Smart Meter Incompetence
EDF was unable to get readings from our smart meter. Instead of addressing the issue, they initially agreed to send someone to investigate but later canceled the appointment, claiming the problem was with our boiler.
Blame-Shifting and Lack of Accountability
Despite my repeated assurances that the boiler was not the problem, they insisted I get it checked. After wasting time and resources on a boiler inspection, it was confirmed there was no issue with the boiler, and the problem was indeed with their faulty smart meter.
Unacceptable Delays
Once they finally acknowledged the smart meter issue, they scheduled an appointment to check it — a month later! This forced me to top up the meter every couple of days to maintain our gas supply, which was incredibly inconvenient and expensive.
No Transparency on Billing
EDF couldn’t provide any explanation of how they were charging me without having accurate meter readings. This lack of accountability and transparency is completely unacceptable.
Customer Service Failure
Throughout this ordeal, EDF’s customer service has been dismissive, unhelpful, and slow to respond. I was left to deal with the consequences of their incompetence, with no urgency on their part to resolve the matter.”
“Dreadful service. For ages I resisted having a Smart Meter due to the bad press they’ve received, but eventually was forced into getting one in May 2024 as my chosen tariff wasn’t available unless you had one. Once installed the problems arose from day 1. I have Economy 7 Night storage heaters which I only ever switch on at night to take advantage of the cheaper (Night) rate. But the meter wasn’t registering the night rate at all & when I checked my fixed tariff on the EDF app, the night rate wasn’t even showing. Also, it was also not generating bills for over 6 months. This only came to light at the end of 2024 as I could see the charges on the meter were ridiculously high each day & the app showed I was some £460 + in credit. When I queried the meter display EDF confirmed that the night rate hadn’t been set up when the meter was installed & the £460 + credit was actually less than £200. I too am mystified by the apparently amazing reviews shown on TrustPilot & would advise anyone to treat them with a high degree of scepticism.”
“Absolutely dreadful. I have tried for over a month to get EDF to install a gas meter and an electricity meter. I can't even get them to confirm a date when they will come. I've rung up 20 times and receive assurances a confirmed installation date will be emailed to me shortly and I receive nothing. I have send urgent emails to "the Manager responsible for new installations" and after 10 days I am told by "David" (whoever he is) my request has been past to "the team" ....... still no date provided.”
