“You cancelled my appointment and did not notify me. I had cancelled my other work to stay at home for your engineer to come and fit the meter between 12-4. I phoned at 4.15 and was told to hang on for answer, 15 minutes later only to be told it was cancelled due to emergency and rebooked for 8April without asking me if it is ok.
Do you think is it good customer service? Bob Porecha”
“EDF did not bill us for over 11 months and then sent us a bill for over £8000 which they took straight from our account causing a massive overdraft. Went to ombudsman but nothing they could do.
It took 3 different appointments to fit a smart meter over a number of months, now I've just had £2000 added to a monthly bill as smart meter hasn't been sending readings for last 7 months.
Customer service never says sorry or acknowledges any problem. They just act like all this is completely normal behaviour. Dealing with EDF has left me feeling quite desperate and trapped in a recurring nightmare.
We are a charity and they couldn't care less if their actions close us down. Very very sad”
“Run. Do not go with these people. They are trying to charge us £10 a day for a 3 room flat . We don't even have the heating on. Sat in my house wearing thermals because these people are bleeding us dry. They are very rude if you have a complaint and left me on hold for over 2 hours whilst I was trying to sort this out.”
“I joined the Sunday Saver Scheme and kept detailed meter readings, including smartphone photos. Free electricity amounted to 98.35 kW’s over 4 Sundays and Xmas day totalling £24.16. I have been rebated only £14.54. I have made detailed complaint via email and received inadequate and incorrect information. I now intend to raise the issue with Energy Ombudsman.
It’s a small amount, but annoying.
I suspect EDF lack the systems to measure precisely free energy so millions of customers may be affected. Just wondering if anybody here joined the scheme, kept their own records and have been short-changed.”
“Massively overcharging me a tiny business. I have been trying for weeks to get to someone who can talk to me intelligently about the problem. So far I have spent weeks being passed around from agent to agent and being denied access to a manager. Now they're telling me they can't get through on my phone despite everyone else having no issues. In the meantime the inflated bills accrue. Disgraceful.”
“My “smart” meter has not been working for months. Messaged them in start of November and was promised a new meter within 28 days. It’s the middle of January now and still no replacement. They’re no longer replying to messages (apart from automatic replies). Can’t wait till my contract is over.”
“AVOID Staff is not helpful. Can't answer any questions about tariff or charges on your account. Overcharging for everything!!!! AVOID
In one day double my reading from mater and charge me for it when I ask why they do that oh is estimated my us. AVOID!!!!!”
“Worst energy company - AVOID!!!
We are a small business, they charged us over £1600 a month for 2 electricity meters when we only have one. This lasted for over 5 months trying to get it sorted, they did not refund the full amount over charged.
Their international sales department are an absolute JOKE!!! Call almost every day for a meter read (we have smart meters) if you end the call, they repeatedly call and don't say anything causing the phone lines to block!!
AVOID AVOID AVOID!!!”
“Warning to all
EDF will over charge and inflate the bill.
The staff need to be trained how to speak to customers not saying inappropriate things. They agree to pay money back then only pay the government cold heating payment. Use a reputable company NOT EDF”
“Not bad but worse big liars in the company on the automated phone it saying specialist but I guess they are worst the primary kids at least the kids understand English .it's been 7 days no call back from managersthese so called specialist Ben Kevin Samantha Joanna freedom kath Hyde Tina oleg from team M and so on the list keeps going very bad service .I just made a call to Samantha first saying can't transfer but then if I transfer my manager will not be able to help so big liars in the company still waiting for a call”
“We're now 4 days into having no electricity at our small business - no heating, no lighting, no computers, no phones, no WIFI.
No idea what's going on and why I have to sit in a cold, dark office just in case the engineer calls to say he might be here by 8pm. Otherwise I'll have to return by 8am tomorrow.
Really poor service.”
“EDF are an absolute joke of a company. Since April 2024 we have been having nothing but issues with EDF They were charging us over £600 a month for gas and electricity when we signed up for fixed £150. Then oddly we was randomly £20k in credit which we knew wasn't right we called up to get this altered which didn't happen until Nov 2024 because of this EDF started to charge us only £5 per month again we called to get this resolved still nothing was sorted until Nov. We contacted the ombudsmen to help because EDF decided to add on £2k on to our bill the ombudsmen didn't help even though this was all down to EDF and to make matters worse last month they decided to add an extra £6k to our bill and now they are stating that we need to be paying £2,586 Per month we live in a 2 bedroom house I have 3 young children and I am also disabled what EDF are doing to us is sick and inhumane, they don't care about there customers and they need shutting down. If you are thinking of going with EDF don't you will be making a huge mistake and they will take you for all you have there not an energy company in my eyes they are scam artists.”
“No one to talk to who knows anything. I can not get smart meter to work, I have solar panels, yet nothing has changed re the billing. Are edf just keeping electric?”
“Was put in large business tariff by them but should of been small, their mistake.10 months still sorting.All I can say is this company is the worst of the worst for messing you around.The staff need training but me personally I would sack the lot of them.To say they haven't a clue would be a understatement and really don't care.Sad to say but true.”
“The customer service experience has been unsatisfactory. Contacting them often feels like a waste of time. Additionally, the sales team appears to lack interest in maintaining relationships with existing customers. As a result, we have decided to change our supplier.”
