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EDF Energy Reviews

1.3 Rating 764 Reviews
5 %
of reviewers recommend EDF Energy
1.3
Based on 764 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult

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EDF Energy 1 star review on 25th June 2025
Jennifer Wayne
EDF Energy 1 star review on 11th May 2025
Milan
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 21st January 2025
Mon
EDF Energy 1 star review on 22nd October 2024
Poor Customer
EDF Energy 1 star review on 8th October 2024
Ryan Davies
46
Anonymous
Anonymous  // 01/01/2019
EDF Energy I'm guessing are shedding customers! I left for 3 reasons. I was paying my bill quarterly by DD, then without warning they changed payments to monthly. I contacted them and had completely unconcerned and un helpful comms, no attempts to understand its impact on my situation. In addition they had updated their app and the new interface was awful and I had to log in every time. I've switched to Octopus Energy. Great decision! Helpful comms. Much better app. I've emailed them my reasons for leaving but I doubt they will care!
Helpful Report
Posted 1 year ago
Twice without powers on 5 of May till 6 of May and from 26 of May till 13 of June. They treated like animal albeit I did live 18 days like that can you go one day without power? the Phycogical impact on me is huge. A disgrace edf and all their fabricated lies.
Helpful Report
Posted 1 year ago
Everything, and is still ongoing
Helpful Report
Posted 1 year ago
A rotten edf I was without power twice first on 5 May 2024 for 24 hours and the second on 26 of May for 18 days this is England 2024. I have had prepayment since 1980s and never OWED them. They change the meter on 6 of May and stalled a legacy meter I had 40 pounds on the meter that put 25 pounds and stated I will receive a key with in few days for 15 pounds that never happened on 26 of May I was without power this time for 18 days despite 100s of phones emails they failed to send me a key. Alot of fabricated rubbish they created. I said send me a key to my address they said I can go to a shop the shop or any shop. But never gave the address of the shop nearby. They stated my son went in the shop previously I have not got a son. The fact is they are talking about another customer and refused to name this shop that my son went in previously so I go and investigate who is my son clearly the keeper knows the son and me and edf. That shop won't be nearby. They stated the legacy meter and key is no loner in stock so mine is the last one and from now they use smart meter they say they called on 8 of June to have a smart meter but they called somebody else if true. I will obtain all the phones received from my provider on 8 of June.They stated that I told them in 6 of June that meter is blank I did not have internet to say that meter was not blank. The fact is the probability that they sent 4 keys with out success is 0.000081. Yet they call me and stated I had powers at all material times and hence a liar. They treat you like rubbish because you have this prepayment I told them I am an academic with 5 degrees. They offered 100 pounds good will gesture that does not even cover goods lost in my fridge and freezer but they say this pay as you go day by day with this high cost of living how come I had 150 goods. They will be court. A disgrace rotten edf.
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Posted 1 year ago
Just horrible customer service???
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Posted 1 year ago
EDF customer intimidation is a real joy 🙄. They are truly one of the bottom of the pit psychotic thieves I’ve had the unfortunate pleasure to deal with. I switched to Outfox the Market - what a refreshing relief! 🌟 My bills have almost halved, and the transparency about my exact bill is just so commendable. I can easily send my readings and smile, knowing I’m not being EDF robbed anymore! 😂🔌 #Winning
Helpful Report
Posted 1 year ago
Weeks of my problems not being sorted out. I prefer to pay for my energy by PAYG but for weeks now my gas bill has inexplicably switched back to billing, which I have never requested. This is the second time in a year this has happened. Trying to get a phone call answered is impossible so have had to send numerous emails and texts but nothing resolved. I need to get this sorted as at the end of my tether. It seems obvious to me I would be better switching provider but can't even do that until I know exactly where I am with my gas account
Helpful Report
Posted 1 year ago
Dreadful company. The most expensive energy supplier and NO communication that deals with the multiple issues I've encountered since having to deal with them. Account in someone else's name (didn't change it) - multiple fruitless calls to their call centre, their system kept cutting out so endless long calls that came to nothing. Awful.
Helpful Report
Posted 1 year ago
Worst energy company ever. I have been with them for 4 years now, they have always increased my tariffs. My neighbours are paying around 200£ for gas and electricity, fixed tariff. I've contacted the customer service to question why I am paying around 380£ in the winter and £300 in the summer, and they told me that I am paying a higher tariff rate. They've changed my tariff plan to reduce it to £175, and after 2 months they are asking me to pay £380 every month. I would definitely not recommend them to anyone. With the cost of livings being higher, instead of understanding the customers, they are making it worst. All I wanted from them is to understand that I cannot afford to pay £380 a month, that's crazy. I've emailed customer service and no one responded. OVERALL - TERRIBLE COMPANY!
Helpful Report
Posted 1 year ago
Worst energy company ever. I have been with them for 4 years now, they have always increased my tariffs. My neighbours are paying around 200£ for gas and electricity, fixed tariff. I've contacted the customer service to question why I am paying around 380£ in the winter and £300 in the summer, and they told me that I am paying a higher tariff rate. They've changed my tariff plan to reduce it to £175, and after 2 months they are asking me to pay £380 every month. I would definitely not recommend them to anyone. With the cost of livings being higher, instead of understanding the customers, they are making it worst. All I wanted from them is to understand that I cannot afford to pay £380 a month, that's crazy. I've emailed customer service and no one responded. OVERALL - TERRIBLE COMPANY!
Helpful Report
Posted 1 year ago
I was staying at my mate's house and someone sabotaged my meats outside electric box so we had to call the UK energy network on 105 and they had to cut our power because it could cause a fire and they told us to call our energy provider to hopefully send someone out and my mate has two disabled children at high risk. They said it was going to send someone in 2 to 3 hours time. They never did so my mate had to stay in A hotel And I think that's completely dreadful for a energy company that is target to help vulnerable people even disabled children and they don't send someone out within the 2 to 3 hours
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Posted 1 year ago
You bandits keep sending me massive bill for energy I haven’t used, your smart meters don’t work and you’re annoying me a lot and in fact I’m in credit
Helpful Report
Posted 1 year ago
Currently being chased for over £1000 alleged debt after leaving EDF in April 2024. I owe them nothing, their billing has been chaotic and they have raised and cancelled several bills before eventually deciding after I payed (in good time) the final actual amount owing to them of around £380 that they owed my 94p. They sent this to me as a cheque in July 2024. Despite this I have received three letters demanding over £1000, the latest being a threat and notice of intent to commence legal action against me. I have phoned EDF on three occasions and after receipt of this most recent letter, and have had it cofirmed that my balance is zero and they do not know why I am receiving these letters! I have confirmed they record these calls and have reference numbers bu the letters keep coming. Terrible company systems leading to these mistakes on their part and distress to its current and previous customers like myself.
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Posted 1 year ago
I received a bill today showing only electricity, I should be dual fuel. diret debit payment was also missing. I went to check bills online and it says I have no activity, yet they are taking direct debit payments and sending me a bill.
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Posted 1 year ago
These thieving crooks doubled my monthly direct debit after the 'cooling off period', then charged me £150 early exit fees. To top it all off, they sent me a final bill which a week later was increased by almost £70. Dishonest, disreputable, incompetent, inept, crooks. Do not use these robbers
Helpful Report
Posted 1 year ago
Smart Meter installed 4 months ago and EDF haven't / won't fix the display module
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Posted 1 year ago
I made a payment on 4th July, but the money hasn't reflected in my account. I've complained several times , last complaint is 812516745 , with no resolution. This is unacceptable. Please credit my account immediately!!! I am tired of this company!!! Account number 671173561263
EDF Energy 1 star review on 9th July 2024 EDF Energy 1 star review on 9th July 2024
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Posted 1 year ago
I tried to make a payment today but the automatic payment option wasn’t offered although I made a payment last week through it. I waited half an hour before anyone answered the phone. The another half hour trying to pay with the EDF person. Finally managed to pay but have not been sent a receipt or reference number by email as usually comes as soon as I’ve paid. Now I don’t know if my payment was registered or not. There seems to be something wrong with this new set up, changing account numbers, being able to use automatic payment one week and not the next. No explanation from EDF person on phone as to why except she said it was more convenient for the customer. No it isn’t it’s worse and a big waste of time now trying to pay a bill by waiting half an hour for someone to answer the phone. It worked fine before with the automatic payment number which apparently doesn’t work with the new Account numbers. Why did you have to change the account numbers we’ve always had? Now it’s messed up and doesn’t work and you obviously don’t employ enough people to answer the phone.
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Posted 1 year ago
What is going on with their billing? They send me bills at random times, keep saying account is in debit. But they’re meant to collect the full amount in the Direct Debit each month? Now they are sending me multiple electricity bills, but I can’t see the gas bill? All since they changed my account number and switched to a new system which is completely confusing. I just can’t see how much I am actually using each month!
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Posted 1 year ago
I can’t get hold of anybody to help me - app for pay as you go smart meter won’t work on the app I made a mistake I paid £10 on the bill bit of the app instead of top up they took the money and it didn’t show on the hub also on the app did doesn’t even show in on a pay as you go it says unknown I’ve been with them 25years and it says no history of payments also on the hub it says messages have been sent I’ve never had any .im living a nightmare with all this .i texted them they never answered me back .i what’s up and could not understand what to do .im totally stuck with nobody to help me .i just don’t know what to do.
Helpful Report
Posted 1 year ago
EDF Energy is rated 1.3 based on 764 reviews