The worst experience ever. I asked to have the smart meters installed and the engineer advised me not to top up until the meter was fully installed and confirmation was received via text. Confirmation never arrived and now I have had no gaz supply for two days now because apparently he made a mistake and I was supposed to top up. The chat on the website was rude and unable to help, they have me a number to call for emergencies. The associate over the phone tried to do something but eventually told me that an engineer was needed to open the valve and that I was unable to top up. She was supposed to call today at 6pm to arrange the visit. Of course she called at 5 pm and I could not pick up the phone. Back to the emergency number, after 4 hung up calls (what an irony, no one had a stable line) they gave me another emergency number to call. This is the second day without gaz supply for an error I haven't made and NO ONE CAN FIND A SOLUTION.