In short I would pay more not to be with EDF. Customer service cut you off after waiting on hold for 30+ mins. I was told on two separate occasions that my power would come back on and I would be phoned back within that hour - nothing happened. It then took me six hours to get a member of staff to move me onto Direct Debit for electricity to be greeted by mail in the post saying that I was set up for Pay as you go. I have never experienced such a bad service, I genuinely cannot believe how bad my experience has been with EDF. As soon as the issues with price caps are over I am going to move straight away even if it costs me more. I would pay more not to be with EDF.