Received fairly strong letters from EDF threatening to move me from my fixed tariff if I didnt get a smart meter installed. Both my husband and I work full time and there were no weekend appointments available for a fitting for as far forward as their appointment system allowed so husband took a days holiday. I had to provide EDF with the phone number of the person who was going to be at home so gave them my husband’s. He received numerous texts in the days leading up the appointment as a reminder. Engineer was supposed to come between 8-12 am and call 30 mins before he arrived, but no one called or appeared . At 1 pm husband called the company and after holding for 30 mins no one would speak to him as the account was in my name. They were happy to send numerous texts but wouldn’t speak to him to explain why no one arrived. I couldn’t call as i was at work. They told him someone would call the house the following evening at 6.30pm but no call . They called the night after and offered no explanation as to why no one turned up. We offered them 10 new weekday dates that someone would be at home for installation but they could not accommodate any of them. They said the engineer arrived but could not get access. Absolutely rubbish, my husband was at home the entire day. We asked them to provide details of the telephone call or arrival time , they could not provide any of these details. They ended up telling us to call again in 6 months to get a new appointment as they have nothing. No offer of any compensation until we pushed for it at which time they offered £40 for our inconvenience. Terrible company as soon as our fixed tariff ends I will be moving. Only with EDF as previous supplier went bust.