EDF are a bunch of con artists. Twice now, they have conveniently changed my bill after me contacting them to say that they had overcharged me. The last time, after a month of fighting, they finally cleared my balance to £0 and gave a credit of £25 as "goodwill" for all the stress they caused. However, on my latest bill they have added on the money they claim I didn't pay, which they waived. And now they have faked a bill to make it seem like I still owe them! It's not enough that they make record profits, then put up prices to an extortionate level, but they also try to scam us out of our money too.
The customer "service" is atrocious. I've had to ask 5 times to have my complaint escalated to a manager and they still won't do this. I have never been so disgusted by a company and the way they try to screw hard working people out of their hard earned money.
If I could give 0 stars I would, as they absolutely do not deserve even one star
3 years ago
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