Not going to describe my HORRENDOUS experience with EDF....suffice to say they are UNBELIEVABLE. I advise anybody who experience problems with them to write to their MP, copying a link to this site, with a detailed account of their problem, requesting that he forwards your email to every other MP, relevant Ministry and Civil Servants. Ask that they be investigated for practices that are bordering on, or even are, criminal actions. I've done just that.....it's only by escalating this to the highest level that anything will get done about these appalling con men(?) scammers(?) or criminals(?).