EDF has been sending a representative to read my meter over the past year but continued to do estimates. I put in a complaint March 7th 2022 at the beginning my complaint was being replied to but since April 12th they have been ignoring my emails. Since these emails I have had a threatening letters as due to this they had put me in debt. I am now going to the ombudsman and ofgem. This is now the second time I've had to go to the ombudsman, the first time EDF were charging me for someone else's meters and even after showing picture proof and video proof of my meters I still got called a liar. Since making my complaint I have sent the following emails 7/3/2022 8/3/2022 9/3/2022 31/3/2022 12/4/2022 24/4/2022 2/5/2022 3/5/2022 9/5/2022 16/5/2022 17/5/2022 Facebook post dated 9/5/2022 EDF have ignored most of them, and when I have had replies it has been nothing to do with my complaint or give me any conclusion. Yesterday 18/5/2022 I received an email stating my complaint has been closed and I would need to confirm all my details yet again to reopen another complaint. I know why EDF have closed this complaint its to try and stop me being able to put my case to the ombudsman, well that is not going to happen. Absolutely disgusting, EDF has cause nothing but stress, frustration and anxiety, as well as wasting my time. They are extremely unprofessional and have no idea what they are doing.