Was changed to EDF, without being consulted, when Green Network Energy folded. Was promised that my contract and direct debit from Green Network would be honoured, it wasn’t and my DD went up from £65 to over £140 I complained and EDF drooped it down to £90. I find the bills extremely hard to understand as they cover 6 months at a time. I am in debit of £58, bearing in mind we are now starting summer and the bills will be smaller, and EDF have tried to increase my direct debit to £185.00 per month without informing me. After I complained they reduced it to £100 pm. I can’t help thinking that this company that was foisted on me is bordering on dishonest, as they took over my account without my instruction and have the nerve to say there is a cancellation fee of £35 each for gas and electricity. I dread to think what tricks EDF will get up to when the threatened increased cost of gas and electricity comes into place.
3 years ago
EDF Energy has a
1.3
average rating
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756
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