Omg...where to start! This is the WORST company I have ever had to deal with. It doesn't matter what day you call, or when you call....the staff are rude, clearly hate their jobs, and take it out on the customer. The wait message says there is a long wait, and it's not kidding. Be prepared to sit for 45 minutes, on a good day. The message tells you to be polite to their hard working staff....clearly a lot of irate customers. They make MASSIVE profits, and don't put anything into their customer service, or their cracked and rusted nuclear plants.... a disgrace. Octopus on the other hand..... Brilliant :) A refreshing change, fast pick up, and the staff are friendly and polite. Superb app.