The have told me nothing but lies.i have not received a single penny of the government's energy Grant . It is pointless dealing with them and i wholeheartedly recommend you just switch suppliers as they are no better than thieves (they have blamed their records they have blamed the government and they have blamed the royal mail as an excuse not to give me what is lawfully mine) ! They are even aware of me being disabled and needing the grant because the temperature have been minus zero for over a week ! Ofcom needs to do their job thoroughly and look into them.