Spent 2 hours 52 mins on Whats App trying to explain to agent that the £199 Energy Support Scheme Payment paid into my bank account have been incorrectly treated as a refund from EDF! £199 has been deducted from my credit balance i.e. wiping out the support scheme payments.
Agent had no idea how to handle this and despite my different examples/explanations, he repeated same lines.
I can only see one other customer with same issue - that surprises me,
2 years ago
EDF Energy has a
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average rating
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