Edf is the worst company I have ever doubt with … There customer service is terrible! today I tried to sort out a bill problem and was cut off after 20 mins I rang back waited another 20 mins for call to be answered and when she did she would not talk to me because I was not according to them the account holder ?? Even though the previous operator had ?? I was joint account holder EDf closed the electricity and gas accounts and combined them into a new account leaving only my wife as account holder ?? Edf did with no consultation what so ever ??? In the end I asked to speak to a manager who never materialized and got cut off again ! I Called back again and waited another 20 mins for call to be answered and exactly the same thing happen .. so 2hours later I have given up frustrated and angry .. and I will def terminate account with EDf.. .. if you are in any doubt about EDF read the complaints forum ..