Sorry to say I am having great problems with EDF at the moment. Long story short I had dual-rate tariff with old energy company, but moved to smart meter and single rate, but they went under before transition completed. EDF took over and continually tell me I have a dual-rate meter, which I've explained the situation countless times, but they are unable (or unwilling) to recognise the fact even though I've had engineers out saying I've got a single rate meter to accept it. I complained almost 4 months ago, but never heard back and when I phone up about this I get the usual "we will the guy handling the complaint to message you", but not heard anything. Management was meant to phone back, but never did. I am about to phone again since the person who was meant to phone yesterday never did. Awful company and been stressful since they also wanted to up my monthly debit to £461 because of "estimated" readings from night-rate, which I don't have.